I have purchased Dezl 770's for our fleet and need to install maps into BaseCamp so I can plan routing in advance of uploading to each 770. Do I have to purchase a map package?
Thank you to all who responded and attempted to help me. What a colossal waste of time. I have just been told that the DEZL has had the map function disabled since there were errors when installing maps. That would have been good information to know BEFORE I bought 6 of them. This infuriates me beyond belief. How can a company expect to penetrate the trucking market by selling a product and then tell you that if you want to see the map detail you have to get an extra gps unit and leave it plugged in?????
Sorry but that doesn't make sense. I think someone posted recently that there was an issue with some truck type avoidances that would be resolved with a new map issue in October but the maps still work. I'd call whoever told you that and get them to explain exactly what they meant.
It was Garmin chat line. Just got off the phone with Garmin support (Trish). Maps version 2019.2 was released and then recalled because of routing errors in the NE US. They then reverted to 2018.2 and disabled the maps function in Garmin Express. Next release to be 2019.30 and could possibly be release in October 2018. Possibly... that usually means December... maybe... No other way of installing maps to BaseCamp. Again suggested to keep one unit connected to computer so that BaseCamp uses the map from the gps unit. Well isn't that special.... Instead of buy 6 get one free I have to buy 7 to get 6 to work.
There is another way as I hinted initially in this thread. Copy the maps to a SD card or USB stick in a folder named Garmin. BaseCamp will read the map from that.
I did find a folder called Gmapprom but no file called gmapprom.img. I also found a file gmaptz.img. These were found on the C drive. No files on the Dezl itself.
You need to be in the hidden .system folder. Did you set Windows to show hidden AND system files. It's two settings. If you did and .system is still not showing some devices need you to be in mass storage and not the default mtp mode.
OK... finally found the hidden files and switched the device to mass storage. Found the files and copied it over to a flash drive in a folder named Garmin. Does not work. Get an error message. when using the flash drive. (An error occurred when attempting to use the City Navigator North America NT 2018.2 Map Product) Get the same error message when using the device if BaseCamp is running. Using the device you have to plug it in first and then start BC. Will not work with the flash drive. BC sees the drive and the map but will not access it.
