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Urgent help needed - Via point fuel stops not working

Sandman333
Zumo 665. I have several routes planned in Basecamp. I have all the latest versions of everything. When I load longer routes into the 665 from BC that include multiple shaping points and fuel stations as via points, the via points do not show up at all in the 665. I spent hours last night fighting BC to plan our fuel stops for a motorcycle trip tomorrow. After importing them into the 665 I decided to check the route directions just to be sure everything was working as programmed. Even though all of my fuel stops are in the BC route, NONE of them show up in the 665. All of my shaping points made it to the 665, but not one fuel stop. I decided to make a test route from my home to work and then added a fuel stop as the only via point along the way. I loaded it into the 665 and it worked as it was supposed to. I drove the route just now and it told me to stop at the fuel station (though Garmin thinks the station is on the opposite side of the road that it really is....). I looked at the directions on the 665 and the fuel stop is listed in as a via point. I've attempted to delete and reload the route onto the 665 from BC and I still get the same result- all of my fuel stops are deleted....

This is a major problem with BC transferring data to the 665. I have matched the route preferences between the two and that also fails to correct the error. At this point, BC has become completely useless because it cannot program in anything other than start point, end point, and shaping points. I will have to create a separate route for each and every leg of the trip, which just completely sucks.

Any suggestions?
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    I made another attempt to completely remove the route from the 665. I deleted the fuel stops from the route in BC, added them back in again, and transferred it back to the 665. I imported the route and STILL there are no fuel stops listed. I checked one of my other routes for this trip and some of the fuel stops show up, others are ignored by the 665. BC and the 665 have some MAJOR issues. It's bad enough that BC is completely non-intuitive, but when it just randomly fails to work when the user does the exact same thing that other times does work, it adds a whole new dimension of frustration.
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    This isn't even a complicated route. It has 3 shaping points, 2 fuel stop via points, a start and destination and still BC and the 665 cannot figure this out? I started all over with a brand new route. I designated my home as the start and gave it the destination. I added the fuel stops and the shaping points once again. I sent it to the 665, ejected it, booted it, and STILL BC will NOT include any of the fuel stops in the route.

    I then went into the route on the 665 to edit it to manually force this junk to add the fuel stops. HOWEVER, the fuel stations I designated in the route were not available in my favorites. Is the 665 and BC too stupid to know that you have to add the points along the route when importing the route to the device?
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    I manually imported the fuel station and then manually added it to the route. BC is useless. Everything I need for the route, I have to do manually on the 665 because it and BC can't get together and just transfer the route I have planned.
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    Not sure why you're having issues. Everything I add to routes shows up on all my devices. Has done fir years. Where are these POIs coming from?

    Given the other issue you're having with BC crashing I strongly suggest you uninstall then reinstall it as it sounds like your PC is running a corrupted program or has some other problem.
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    The fuel stops are coming from searches I am doing in BC along the route I already have planned. I find a fuel station and add it as a Via point. It's in the BC route, I send it to the Garmin, the Garmin imports the route, and POOF the fuel stop is gone. I just checked one of my longer routes and there were 34 points on the route in BC. On the Garmin there were 14. It erased 20 of my points, including fuel stops. I am now in the process of wasting more time by going back and manually adding in every single fuel stop that the Garmin couldn't figure out.

    There are also some addresses that BC cannot seem to find, even though they have existed for quite a while. The Inn where we are staying: 3236 Shulls Mill Rd Boone, NC 28607 According to BC, this doesn't exist. It does. We also wanted to stop at the old Brushy Mountain State Penitentiary to take a tour. The address- 9182 Hwy 116, Petros, TN 37845. Once again BC fails to find another address. It's there.
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    I MAY have found something interesting. Instead of sending this latest route to the SD card inside the 665, I sent it to the internal memory of the 665 via BC. When I pulled up the route in the 665, ALL of my fuel and lunch stops were there!!! BC listed 28 Via points. The 665 lists 26, but could it be subtracting 2 for the start and end? I haven't gone through the route point by point, and I don't have time to now, but at least one of my routes with fuel stops is all there without missing essential information. I DO NOT believe it's a bad SD card. No other information has been lost on it and it's always the same points that were getting stripped out of my routes, even after completely re-creating a route with via points from scratch. Something in Garmin's software/firmware is screwed up.
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    I doubt it as I haven't seen anyone else report an error like this. It's possibly a corrupted install or perhaps a map issue. As for addresses often less is better. Just try less detail and let BC offer up some matches. I'm away from my computer right now but every other time I've checked addresses that folks said weren't there they have been.
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    I too have been using BC for years over multiple GPS units and have never had a similar issue. However I never use the built in POI's without generating a Waypoint from them first (right-click, New Waypoint), then add the Waypoint to the route. This way I can view the Waypoint in Google Earth (Alt-V, G, S) and re-position it as needed.
    With a Waypoint I can also add Notes including Website links. I also maintain a library of the Waypoints I create for use in other routes.
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    I didn't have a choice on the addresses. It's the Inn we are staying at and an attraction we wanted to tour along the way. There's no excuse for a navigation program to not have such addresses in its database. My phone and computer find them without issue.
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    And I bet they are in your Garmin too. Unfortunately I can't check at the moment but will try to later today.

    Edit: Just checked my 2019.10 NA map and had no issue finding that address. Why you couldn't find it I can't explain.
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