Basecamp installs but won't run on Windows 10

Former Member
Former Member
I just purchased a Lenovo Yoga 900 2 in 1 laptop. Basecamp 4.5.2 installed and ran initially, but when Win 10 updated the last time, Basecamp tries to start but quickly quits with no error message. A small window appears, but fades away too quickly to read. Basecamp runs fine on my Win 10 HP desktop. I've uninstalled and reinstalled Basecamp 4.5.2 with no success.
  • Former Member
    0 Former Member
    What version of Win 10? Are you a Windows Insider, and, if so, fast or slow ring?

    What do the logs show?
  • Former Member
    0 Former Member
    What version of Win 10? Are you a Windows Insider, and, if so, fast or slow ring?

    What do the logs show?


    Win 10 Home, Build 1511, OS Build 10586.63 Not an insider

    Logs - EventData
    BaseCamp.exe
    4.5.2.1
    55e4e92b
    System.Windows.Forms.ni.dll
    4.6.1038.0
    5615c2ae
    c000041d
    001a5c95
    16c4
    01d156567fb043ad
    C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\a713a31cc026bd369343b6338aa7c2fa\System.Windows.Forms.ni.dll
    031e87c8-070e-4131-b4d1-c255320a394b
  • Former Member
    0 Former Member
    I think I would look at the video drivers and check to be certain that the driver presently installed is in fact Open GL 1.3 compatible. There have been many complaints from Win 10 users that during an upgrade Win 10 "throws away" previously installed video drivers from the computer manufacturer and then reinstalls downlevel drivers from Microsoft. It hasn't happened in my case so I have no actual first hand experience with that problem.

    I run Win 10 Pro in a VirtualBox virtual machine on my iMac. The VB drivers supplied by Oracle do not meet the specs but I am able to run Basecamp in 2D mode only. You might try starting Basecamp in 2D mode. (Rats, I neglected to write down how to do that. I'll go start it up, see how its done, and then edit this)

    [Edit] Looks like they start it like this:

    "C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe" /Disable3D

    You need the quote marks because of the spaces in the file names
    /End EDIT
  • Former Member
    0 Former Member
    Graphics Drivers and Open GL Compatibility

    I think I would look at the video drivers and check to be certain that the driver presently installed is in fact Open GL 1.3 compatible. There have been many complaints from Win 10 users that during an upgrade Win 10 "throws away" previously installed video drivers from the computer manufacturer and then reinstalls downlevel drivers from Microsoft. It hasn't happened in my case so I have no actual first hand experience with that problem.

    I run Win 10 Pro in a VirtualBox virtual machine on my iMac. The VB drivers supplied by Oracle do not meet the specs but I am able to run Basecamp in 2D mode only. You might try starting Basecamp in 2D mode. (Rats, I neglected to write down how to do that. I'll go start it up, see how its done, and then edit this)

    [Edit] Looks like they start it like this:

    "C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe" /Disable3D

    You need the quote marks because of the spaces in the file names
    /End EDIT


    My Intel HD Graphics 520 shows drivers up to date in device manager and the chart shows that it is Open GL 4.4. I assume that it is backward compatible with Open GL 1.3.
    Trying to open in 2D, I get virtually the same error as before:
    - System
    - Provider
    [ Name] Application Error

    - EventID 1000
    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated
    [ SystemTime] 2016-01-24T23:13:36.175011000Z

    EventRecordID 1538

    Channel Application

    Computer JimsLenovoLaptop

    Security

    - EventData
    BaseCamp.exe
    4.5.2.1
    55e4e92b
    System.Windows.Forms.ni.dll
    4.6.1038.0
    5615c2ae
    c000041d
    001a5c95
    1330
    01d156fcd883a5f5
    C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
    C:\WINDOWS\assembly\NativeImages_v4.0.30319_32
    \System.Windows.Forms\a713a31cc026bd369343b6338aa7c2fa\System.Windows.Forms.ni.dll
    e2267f11-0abe-4d3f-8270-664310ad0ffb

    Jim
  • Former Member
    0 Former Member
    Basecamp installs but won't run on Windows 10

    Maybe your problem is similar/same to one reported some time ago, with this result:

    https://forums.garmin.com/showthread.php?220236-basecamp-crash-directly-after-start&p=610723#post610723


    I waded through this post and tried everything I could. I even tried a non-destructive re-install of windows then uninstalling BaseCamp and reinstall. I even tried legacy version 4.2.5 and it dies with a whole new set of (at least visible) errors. After research, I discovered that Lenovo customizes the intel graphics driver. When I tried to install it from Lenovo website, it said a newer version was already installed, so I installed it anyway. Still no joy. Thanks guys for the attempt to help so far.

    I also tried reducing resolution, again no joy.

    Jim
  • Former Member
    0 Former Member
    System.Windows.Forms.ni.dll is a file having to do with .NET

    When I loaded BaseCamp on my system for some reason it decided to find and download .NET Framework 3.5 even though the BaseCamp specs called for a higher level (.NET Framework 4.6). I think it did so to satisfy one of the "helper" programs included with BaseCamp. Here is a link to a Microsoft Developer Net article which explains how to find out the .NET Framework level installations existing on your machine.

    Looks like all Win 10 come with at least .NET Framework 4.6 or above.

    https://msdn.microsoft.com/en-us/library/hh925568%28v=vs.110%29.aspx

    Otherwise I'd explore the idea in the link Tranquilo2 posted up...
  • Former Member
    0 Former Member
    Basecamp installs but won't run on Windows 10

    System.Windows.Forms.ni.dll is a file having to do with .NET

    When I loaded BaseCamp on my system for some reason it decided to find and download .NET Framework 3.5 even though the BaseCamp specs called for a higher level (.NET Framework 4.6). I think it did so to satisfy one of the "helper" programs included with BaseCamp. Here is a link to a Microsoft Developer Net article which explains how to find out the .NET Framework level installations existing on your machine.

    Looks like all Win 10 come with at least .NET Framework 4.6 or above.

    https://msdn.microsoft.com/en-us/library/hh925568%28v=vs.110%29.aspx

    Otherwise I'd explore the idea in the link Tranquilo2 posted up...


    Using the article, I determined that I have .NET Framework 4.6.01 and 3.5. I went through the Tranquilo2 post. see #8 above. Any ideas on where can I go from here? Thanks

    Jim
  • Former Member
    0 Former Member
    There's also post #3, just in case you missed it.