Problem to install BaseCamp on Windows 8 (Error code : 1392)

Former Member over 10 years ago

Dear Garmin,

BaseCamp had a problem to open. I uninstalled it then tried to install it again but I have this problem below. Could you let me know how to fix it.

Thanks.

S.

PS: I've also uninstalled and installed again Net Framework and it went fine.

App: BaseCamp
At: 01/10/2015 12:03:51 (UTC7)
OS: Windows 8 (64-bit)
Processor: x86, Processor Level: 6, Processors:2, Model: 58 Stepping: 9, RAM: 4077224
WIN_FOUNDFILEIMPL.HPP-137-4.5.2.1
Windows Error Code: 1392
Le fichier ou le répertoire est endommagé et illisible.

Active Map Product:
Unknown

Installed Map Products:

Map Name: Carte globale (Garmin Product)
Map Id: 133758977
Map Version: 2.0
Map Type: Bundle
Custom Drawn Map: No
Digital Elevation Model: No

.NET Versions:
.NET FW 1.0 not installed.
.NET FW 1.1 not installed.
.NET FW 2.0 with SP2 installed
.NET FW 3.0 with SP2 installed
.NET FW 3.5 with SP1 installed

Attached File: MiniDump

0 EXPRESSCUSTOMERCARE over 10 years ago

Sebat-cm

There is a FAQ available on the WIN_FOUNDFILEIMPL.HPP error message that you received. The error message indicates you are running BaseCamp 4.5.2 and this version requires .NET Framework 4.6 to be installed. This version is not showing in the list in your post.

Here is our FAQ: How do I resolve the WIN_XXXXX .CPP or .HPP error in Garmin Applications?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={76bb6ac0-a0d0-11df-d1d4-000000000000}&kbName=garmin

.NET Framework 4.6 can be downloaded from here:
http://www.microsoft.com/en-us/download/details.aspx?id=48137

Having trouble with the FAQ Link? Goto: https://support.garmin.com/support/searchSupport/search.htm enter the article's title in the Search box.