This is a long story, but I will try to be as brief as possible. Any help would be appreciated. I reside in the USA.
I got a nuvi 65 LMT last July. Works great in the car, but I do need Basecamp to create my own
routes, especially for vacations. I installed Basecamp around October 2014 and used it quite a
bit. Mainly, I let the nuvi find the default route and then modify it in Basecamp and save the route.
That worked. I could even use the W. Europe map on the SD card to set routes in Europe without
trouble.
This February, I found Basecamp could no longer read either map -- the built in US map or the
W. Europe one on the SD card. Thin, green lines appear next to both map icons, but the maps are
not read. (They green progress bars used to zip across almost as soon as I opened Basecamp.) After 5 min, but icons disappear. It also 'hangs' the nuvi: it is no longer accessible via Windows explorer. However, if I plug in the nuvi without Basecamp, I can see that it is mounted, and I browse the folders etc. in Windows explorer. Garmin Express sees the nuvi and works fine with it.
I called Garmin about a couple of months ago. Excellent, superb, customer service. Wetried
all kinds of things. Uninstall and reinstall Basecamp, reinstall map, etc., etc. Nothing worked.
Then I got handed to a dreadful software person -- who was less the zero
help.I even tried a fresh install of Basecamp on my
work computer just to make sure that it wasn't the laptop and the desktop at home, to no
avail. Back to customer service -- great again. Garmin agreed to RMA the unit and the new one came today. (Thanks, Garmin!)
But, alas, I have *exactly* the same problem with the new unit on the laptop and the desktop
at home. I do not have access to any more "virgin" machines, but I am pretty certain that it
is not an issue with the machines. Today, I noticed that when I open Basecamp with the nuvi
plugged in, the Internal Memory is read fine -- the green bar shoots right through. But the
'gpmapprom' does not get read -- Basecamp tries for 5 min before shutting down.
I must also add that we have tried new cables (Garmin being kind enough to send a
new one to see if that was a problem). Today, I used the new cable that came with the
replacement unit. I am pretty certain that the issue is with Basecamp, as the nuvi, as a
device, is recognized by the computers. Incidentally, Basecamp upgrades itself today to
Version 4.4.7. It says the driver is gmnusb.sys and its version is 2.3.1.0.
Any help to resolve this would be greatly appreciated. At lot of the usefulness of the
unit is lost if I cannot set my own routes. I do not use the nuvi in the city much --
maybe once in 3 or 4 months. I do like it on trips and hence the real need for Basecamp.
Thanks in advance ....
