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Writing en reading on GPS Error

Former Member
Former Member over 13 years ago
Hello all,

Have some serious problems with basecamp and my 62s.

When i connect the gps on my mac and try to read it with basecamp nothing happens. The icon near "My Garmin" keeps turning around without stopping. Writing or retrieving something from the GPS is not possible.

I already tried these solutions that i found on the forum:
Delete the file YourUsername/Library/Preferences/com.garmin.basecamp.plist . This will result in losing your preferences data, but your user data will be safe.
Removing your data or at least your TrackSegments folder inside YourUsername/Library/Application Support/Garmin/BaseCamp. I don't recommend blasting your data to fix this issue, but it would work.

Any idea what I should do?

Thanks a lot.
  • 0 over 13 years ago
    I assume you are using 3.2.1, probable not your problem but the first time you connect a garmin with maps stored on the garmin, BaseCamp takes several minutes to index the maps. I don't think the map indexing prevented me form sending data to my Nuvi. My best guess would be a master reset if you have not already tried that.
  • Former Member
    0 Former Member over 13 years ago
    Indeed I'm using 3.2.1.

    Its not the first time I connect the GPS and already tried a reset. (Back to factory settings)
    What do you mean with a master reset?

    Thanks
  • 0 over 13 years ago
    Can you look at your console and see if there is any error being reported by BaseCamp? That will help us determine how to proceed.
  • Former Member
    0 Former Member over 13 years ago
    Update: There is google to find the error log:

    20/07/11 12:37:02 Garmin BaseCamp[260] Log: Preinstalled Map location : /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG
    20/07/11 12:37:04 Garmin BaseCamp[260] Log: Card Product Not Preprogrammed : 000-00000-00 Version :0.00
    20/07/11 12:37:04 Garmin BaseCamp[260] Log: Card Product Rejected : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:37:04 Garmin BaseCamp[260] Log: Preinstalled Map location : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:37:05 Garmin BaseCamp[260] *** -[NSCFString substringFromIndex:]: Range or index out of bounds
    20/07/11 12:37:05 Garmin BaseCamp[260] Log: Card Product Cancelled: /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG: Lezen van kaarten afgebroken
    20/07/11 12:49:45 SubmitDiagInfo[292] Cleaning up expired diagnostic messages database at path: /var/log/DiagnosticMessages/2011.06.20.asl
    20/07/11 12:51:58 com.apple.WindowServer[73] Wed Jul 20 12:51:58 iMac-van-Peter-Verschueren.local WindowServer[73] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    20/07/11 12:54:54 Garmin BaseCamp[321] Log: Preinstalled Map location : /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG
    20/07/11 12:54:56 Garmin BaseCamp[321] Log: Card Product Not Preprogrammed : 000-00000-00 Version :0.00
    20/07/11 12:54:56 Garmin BaseCamp[321] Log: Card Product Rejected : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:54:56 Garmin BaseCamp[321] Log: Preinstalled Map location : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:54:57 Garmin BaseCamp[321] *** -[NSCFString substringFromIndex:]: Range or index out of bounds
    20/07/11 12:54:57 Garmin BaseCamp[321] Log: Card Product Cancelled: /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG: Lezen van kaarten afgebroken
    20/07/11 12:57:31 Garmin BaseCamp[330] Log: Preinstalled Map location : /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG
    20/07/11 12:57:31 Garmin BaseCamp[330] Log: Card Product Not Preprogrammed : 000-00000-00 Version :0.00
    20/07/11 12:57:31 Garmin BaseCamp[330] Log: Card Product Rejected : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:57:31 Garmin BaseCamp[330] Log: Preinstalled Map location : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 12:57:31 Garmin BaseCamp[330] Log: Card Product Cancelled: /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG: Lezen van kaarten afgebroken
    20/07/11 12:57:32 Garmin BaseCamp[330] *** -[NSCFString substringFromIndex:]: Range or index out of bounds

    Hope you guys can help me....

    Thanks a lot

    Virtua Cop
  • 0 over 13 years ago
    The easiest way I know of is to use Spotlight to search for "console". You should be able to run the console application from there. Make sure that "Console Messages" is selected on the left. You can type "BaseCamp" into the search field at the top right to filter the messages. Trying plugging the device in with BaseCamp running while you have the console up and see if you get any errors.
  • Former Member
    0 Former Member over 13 years ago
    OK, I did the things you asked and this is the result (basecamp was running)

    20/07/11 21:09:46 Garmin BaseCamp[176] Log: Preinstalled Map location : /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG
    20/07/11 21:09:47 Garmin BaseCamp[176] Log: Card Product Not Preprogrammed : 000-00000-00 Version :0.00
    20/07/11 21:09:47 Garmin BaseCamp[176] Log: Card Product Rejected : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 21:09:47 Garmin BaseCamp[176] Log: Preinstalled Map location : /Volumes/EXTRA CARD/Garmin/gmapsupp.img
    20/07/11 21:09:48 Garmin BaseCamp[176] *** -[NSCFString substringFromIndex:]: Range or index out of bounds
    20/07/11 21:09:48 Garmin BaseCamp[176] Log: Card Product Cancelled: /VOLUMES/GARMIN/GARMIN/GMAPTZ.IMG: Lezen van kaarten afgebroken

    Last line traduction : Reading of maps has been broken.

    Hope you can help me....

    Virtua Cop
  • 0 over 13 years ago
    Garmin calls what you did a master reset in some manuals.

    Indeed I'm using 3.2.1.

    Its not the first time I connect the GPS and already tried a reset. (Back to factory settings)
    What do you mean with a master reset?

    Thanks
  • Former Member
    0 Former Member over 13 years ago
    No one can help me? Then I should go with my device to the store? Is the device the problem?

    I already bought Lion with the hope it would be solved but same problem.
    Is there maybe another program that I can use in the place of basecamp?

    I really want to access my files!

    Please help...
  • 0 over 13 years ago
    I'm just a novice and just guessing but if you have delete BaseCamp plist and user data not maps, the problem is with your gps. It is probable some little something like a bad micro SD card or one that needs formatting. If you have a removable card try connecting with out the card in the gps. You can try road trips but it has not been updated in 2 years. If roadtrips does the same, it's one more indication of the gps being the problem. If you call tech support and whine enough, they will have the mac software group connect to your computer and look at the files on your Garmin.
  • Former Member
    0 Former Member over 13 years ago
    So the problem is the GPS, back to the store then.

    Where can I find the file plist? Maybe the store will be a good solution.

    Thanks for the help PSEABOLT.

    Virtua Cop