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Basecamp Mac Aborts Reading Worldwide DEM Basemap,NR

4771387
over 5 years ago

Upon starting Basecamp, program crashes.

Running Basecap 4.8.8 on MacBook Pro, 16GB memory and 1TB storage, running MacOS Mojave v10.4.6. GPS is a Garmin GPSMAP 64s with a 32GB card.

Error dump shares the following:

Application Specific Information:
Time: 12:40 PM
App Store app
Resident Memory: 903808MB, Virtual Memory: 25143968MB
Current Map: Worldwide Autoroute DEM Basemap,NR
Locale: en
Activity: Switching to Worldwide Autoroute DEM Basemap,NR
 
abort() called
terminating with uncaught exception of type xercesc_3_1::OutOfMemoryException

Disabled Worldwide DEM Basemap, NR and tried to access Basecamp. Same result. Notice map name on GPS does not include "Worldwide." Is this an issue. Is the Garmin Basemap corrupt? If so, how do you reload just that Basemap? I have other maps and GPX files loaded on both device and memory card.

Thanks, Rick

  • 0 over 5 years ago

    Try uninstalling then reinstalling BaseCamp, switching off your Mac inbetween.

    If the problem still occurs is it happening when your device is connected or not?

  • 0 over 5 years ago in reply to SUSSAMB

    Actually have Mac and Windows 10 -installed Basecamp in Bootcamp, and nativ - same issue with that GPSMAP 64s - crashes Basecamp. Similar but not same sequence of loading maps - program sequence a tad different. Boot Basecamp Windows, load app, accessing maps, blows up. Makes me think a corrupted file...

  • 0 over 5 years ago in reply to SUSSAMB

    Sussamb, yes, I have un-installled and reinstalled Basecamp without any change in behavior. I also have an HP Laptop with Windows 10 and Basecamp crashes on that also. I will remove the memory card and try Basecamp to ensure the 32GB card is not causing the error. More late today...

  • 0 over 5 years ago in reply to 4771387

    Had a minute to remove memory card, reinstall Basecamp on MacBook, and try again. Same behavior - without the card installed.

    Process:               BaseCamp [568]
    Path:                  /Applications/Garmin BaseCamp.app/Contents/MacOS/BaseCamp
    Identifier:            com.garmin.BaseCamp
    Version:               4.8.8 (4.8.8)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           BaseCamp [568]
    User ID:               501

    Date/Time:             2020-05-12 09:23:25.314 -0600
    OS Version:            Mac OS X 10.14.6 (18G4032)
    Report Version:        12
    Bridge OS Version:     3.0 (14Y906)
    Anonymous UUID:        01CC029B-F239-057B-28D0-898ACDEC9CE1


    Time Awake Since Boot: 420 seconds

    System Integrity Protection: enabled

    Crashed Thread:        59

    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY

    Application Specific Information:
    Time: 9:23 AM
    Web app
    Resident Memory: 927840MB, Virtual Memory: 25160048MB
    Current Map: Global Map
    Locale: en
    Activity: Switching to Worldwide Autoroute DEM Basemap,NR
     
    abort() called
    terminating with uncaught exception of type xercesc_3_1::OutOfMemoryException

    Any ideas? Is the Basemap corrupted? Thanks, Rick

  • 0 over 5 years ago in reply to 4771387

    I just tried this with my Garmin 64s and iMac running Basecamp 4.8.8 and MacOS 10.14.6.  Same as yours.  The preinstalled Basemaps loaded and worked fine in Basecamp when the 64s was attached.  Must be a corrupted map file.