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Basecamp has frozen 33% of the way through a download: what do I do next?

Basecamp 4.7 with Mac OS Mojave 10.14.6. I've had no problems up to now with downloading BirdsEye files (UK OS map). I'm now 33% of the way through downloading 500 sq km, and the download has frozen. I'm wary of trying to do anything else with BaseCamp for fear of losing the credit. Any ideas anyone?