Birdseye not downloading after 24K map install

Former Member
Former Member
I received a GPSMAP 64st for Christmas. No problems getting everything installed that came in the box including free Birdseye subscription. I was able to download Birdseye maps.
I purchased Garmin's 24K Northeast Topo map & downloaded it to my device. since then, I've had problems with Birdseye maps on both my Mac & my device. when I zoom in, the Birdseye layer is gone. Also, Basecamp is unable to download the whole file- I can either "retry to download" or "keep as is"
Any simple fixes? Thanks!