Birdseye download stops due to username and password error in Basecamp?

Former Member over 9 years ago

I'm trying to install some Birdseye mapping through Basecamp. My credits show up fine, I can select the map area, but when it gets to the point where I am asked to put in my mygsrmin user name and password, it ALWAYS says that the username or password is incorrect and thus will not enable the Birdseye download.

I have spoken to UK support, who say it is a problem with Garmin and they can't do anything to help.

Has anyone here experienced the problem and is there a workaround please?

Thanks for any help you can provide!

0 chriswilson497 over 9 years ago

Same problem, feel i need to throw something out of a window (or return the GPS!!)
Any ideas out there
Thanks

0 SUSSAMB over 9 years ago

Not likely to be resolved through a forum, best to try Product Support

http://www.garmin.com/us/support/contact

0 Former Member over 9 years ago

Unfortunately I've tried UK product support who simply don't know what the problem is. The forum was my last hope of a solution.

0 SUSSAMB over 9 years ago

Well I'd go back to them and insist they need to resolve it. They are meant to. Must say I've never had an issue with them helping when I've asked for it.

0 Former Member over 9 years ago

I have the same issue. Garmin support have told me this is a garmin/basecamp issue impacting all users and they expect to fix it in the next few days.
Annoyed as I have just purchased the birdseye sub online from Garmin and their online store didn't have any info about it not being usable.

0 ChrisAyling over 9 years ago

Birdseye won't accept my user name and password

Yes, I have the same problem since Saturday March 12th. Have sent a message to Garmin Support but no reply as yet. It was the weekend of course, so hopefully sometime this week (??)

0 Former Member over 9 years ago

I just heard from UK support. You need to login with your username, which apparently is NOT the same as your screen name of this forum, and also it's NOT your email address that you registered mygarmin with.

Anyway, UK support kindly reset mine and I could immediately log in fine. Clearly that was the confusion!

0 geodmd3 over 8 years ago

I'm currently having the same problem so how do you find out this other username, surely it would make sense for garmin to keep it the same area as the other details

0 SUSSAMB over 8 years ago

If you've forgotten your user name contact product support as it's unlikely anyone here would know it. The post above yours isn't quite correct, as my screen name etc are all the same, it will only be different if you've set it to be different.

0 geodmd3 over 8 years ago

I've not forgotton my username this is the only one i have & i've not set anything else in the system. It won't let me log in with this or my email. I'm currently waiting on product support getting back to me to see if they can resolve this issue but i was hoping the forums could help in the meantime, especially as it seems to be a fairly common occurrence (from what i've read so far) so someone must have been given an answer for this.