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[Mac] Basecamp 4.51: Crashs / Routing without function / Map display incorrectly

off-road-biker
over 9 years ago
Hallo

am I the only one who has massive problems since Basecamp Version 4.50 on Mac (OS X 10.11)???
All maps and options work flawlessly with Basecamp 4.4.8!


Basecamp crashes frequently, if using a different map than the "Global Map" and zoom in/out.
I'm using about 99%, the "City Navigator Europe NTU 2016.10".


Furthermore, the routing no longer functions correctly since 4.50
Whether I change an existing route, which has always worked or make a new route as soon as I (re)calculate the route, only airline routing works. A switch to a different profile as "Shortest time" and / or recalculation is not accepted.


Map displays faulty!
When zooming in/out I noticed that Base Camp no longer displays the map details correctly anymore.
I have parts of the map where only a gray box is and parts where different Detail levels are represented.
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Who has a solution for this so that the current version Basecamp 4.5.1 also works???
  • Former Member
    0 Former Member over 9 years ago
    OS X 10.11 is still in beta and we haven't released a version of BC that works with it yet. Support for 10.11 is in the works.
  • 0 over 9 years ago
    OS X 10.11 is still in beta and we haven't released a version of BC that works with it yet. Support for 10.11 is in the works.


    Hmm, and why does 4.4.8 works since the first beta of Mac OS X 10.11????
  • Former Member
    0 Former Member over 9 years ago
    I've been trying to recreate this today, but have only run into one crash related to showing map coverage. All the other features you've mentioned are working fine. Are you using the GM seed released on Sept 9th? That's the one I installed today.

    What level is your detail? Are you still experiencing grey tiles if you decrease your detail level? Are you using a retina display. Map caching was decreased in 4.5+ because of crashes related to retina displays and that can cause more grey tiles. However, they aren't as bad if you lower the detail level.

    If you are using the latest 10.11 beta, then could you send me a few of the crash logs you're getting?

    Thanks!
  • 0 over 9 years ago
    Yes I'm using 10.11 El Capitan GM
    Detail_Level is 6 from left/ 2 from right*–*and we have to use that Detail for the motorcycle adventures
    km-Level is 1,5-7km
    Yes I'm using Retina Display – MBP 15" Mid 2014
    Lots of wrong detail displays – some part right, some lower than chosen, sometimes goes tiles.
    The 4.4.8 was the Best!! No Problems, no tiles, details levels 100% correct etc.

    I would test and send you crash reports after my motorcyle vacations in the Alps.
    I'm now using 4.4.8 again for our tours.
    Please remind me in 10 days
  • Former Member
    0 Former Member over 9 years ago
    Hi,

    I had the same problem on 4.5.x and had to roll back to 4.4.8.

    I will test tonight again with 4.5.1 and will you crash reports, but you should have them too in your system, a dozen of "I moved a waypoint and then it crashed" reports.
  • 0 over 9 years ago
    @Wurth

    I'm still in vacation but would you please tell me where I could find those crash reports?
    I would send you the reports of I'm back home
  • Former Member
    0 Former Member over 9 years ago
    Here some of my reports:

    https://dl.dropboxusercontent.com/u/1249273/Basecamp451crashlogs.zip

    All when I tried to zoom in on a route I've made.

    I also deleted the preferences .plist file, to no avail. I am not using Openstreetmap maps.
  • Former Member
    0 Former Member over 9 years ago
    Basecamp on El Capitan

    I have similar problems. Basecamp 4.5.1 is unusable with El Capitan OS X 10.11 GM. It crashes permanently on different actions (creating waypoints, zooming, route calculation etc.).
  • Former Member
    0 Former Member over 9 years ago
    Thank you for the crash logs. I needed these to cross reference with what's been reported to make sure I'm looking at your problems.

    To help debug this, I need to know how many files are open on the systems that are crashing all the time (10.11 is actually quite stable on my system). If anyone who's having this problem has a moment, I'd like to see how many files BaseCamp has open on your system just before a crash happens.

    First, you need to get PID of BaseCamp. You can get this from Activity Monitor or by opening a terminal (using spotlight, type 'Terminal' w/o the quotes and select it -- it should bring up a window with a command prompt).

    1. At the command prompt, type: ps -A | grep BaseCamp
    - The number on the far left is the PID.

    2. Now enter this command at the prompt (replace nnnnn with the BaseCamp PID): lsof -p nnnnn | grep -v " txt " | wc -l

    Here's example output from my terminal:

    wurth@wurth:~$ ps -A | grep BaseCamp
    39459 ?? 1:22.63 /Users/wurth/git3/build/Debug/AppStore/Garmin BaseCamp.app/Contents/MacOS/Garmin BaseCamp -NSDocumentRevisionsDebugMode YES
    39549 ttys007 0:00.00 grep BaseCamp
    wurth@wurth:~$ lsof -p 39459 | grep -v " txt " | wc -l
    414
    wurth@wurth:~$


    If you could run that last command several times while you're performing those actions that cause a crash, then report here what the maximum number is reported from that lsof command.

    Thank you!
  • Former Member
    0 Former Member over 9 years ago
    Also, it looks like 10.11.1 was released this weak, which is what I'm running. Is anyone running 10.11.1 seeing this issue?