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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago

    My Spotify sync screen is stuck at 1%. Earlier it was not starting at all and used to get stuck at finding wifi networks. Then I deleted my saved wifi and created an open Hotspot in my mobile and connected the watch to it. Now the sync starts but it is stuck at 1% and the wifi icon in this screen is showing empty bars

    I'm using a oneplus 5 android

    Using a bose soundsport wired

    Forerunner 945 

    Software v4.1 wifi 2.6

    Last time I was able to sync songs was around the time I bought the watch-in December. Since then I have been having issues with sync, often failing at finding wifi networks or stuck at 0% in the Spotify sync screen. Then today morning the update to 4.1 happened and it still is not working

    I'm currently using an open Hotspot from my mobile but I am having issues with all sorts of wifi

  • 0 over 5 years ago in reply to Former Member

    Thank you for the info, please try updating your watch using Garmin Express to ensure your watch is on the latest software version. If you've tried updating the watch using Garmin Connect App, you may have other items syncing that are preventing the watch from receiving the newest software version or preventing the Spotify App from downloading. 

  • 0 over 5 years ago in reply to 9975716

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • Former Member
    0 Former Member over 5 years ago

    The library option sometimes is unaccessible and the podcasts are not refreshing.

    The option to add new musics or Podcasts disappeared 

  • Former Member
    0 Former Member over 5 years ago

    What is happening? (e.g. failing during setup, sync failure, playback failure, etc.)

    Failure during set-up. I'm never given the option to sign-in or sync to spotify. I've tries uninstalling the app, connecting to my PC, and my phone. Nothing works. 

    What kind of phone are you using? 

    Google Pixel 4a

    Android or iOS?

    Android

    What kind of headphones are you using?

    PowerBeats

    What Garmin Device do you have?

    Vivoactive 4s

    What firmware version do you have on your watch?

    4.40.0.0

    When was the last time Spotify worked correctly?

    Never? I just got the watch

    Does the problem only happen with a specific Audio File?

    Nope

    Are you using a Public Wi-Fi connection?

    No

  • Former Member
    0 Former Member over 5 years ago

    I never get the option to log into spotify.

    iPhone 7

    iOS 

    Bose quiet head phone

    Vivoactive 4s

    3.50

    Never worked

    No

    No

  • Former Member
    0 Former Member over 5 years ago

    My spotify app does not show up on Garmin watch does not give me options to upload music

  • Former Member
    0 Former Member over 5 years ago

    It won’t sync 

  • Former Member
    0 Former Member over 5 years ago

    Say error occurred and the app is queued

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    This is the exact same problem I have. I have the same exact phone and device and the app never worked. I was never even prompted to sign in.