• State Not Answered
  • Replies 16 replies
  • Subscribers 0 subscribers
  • Views 2105 views
  • Users 0 members are here
Options
Related

Virb Edit is GONE

Former Member
Former Member over 10 years ago
Wow I wrote this on my phone and I sound like a 10 year old. My apologies.

I had Virb edit 2.6 loaded on my home PC (Windows 7 pro x64) and hadn't used it for a few months. I jump on last night and I needed an update. I download the update. and go to install it, I click yes and nothing.

I uninstall all versions of Garmin software AND dot net 4.3.something and 1.1. I try to install once again, it prompts for dot net and installs 4.3.something and then gets to the "this will install VIRB Edit , it may take a few minutes". I click yes, and the process stops and everything stops. On my task manager I can see the virb process cease... nothing.

I downloaded 10 different versions. None will load. NOW I have no virb edit at all on my machine. I ran a virus and malware scan. nothing. Turned off EVERY startup item and restarted. Nothing. ran Ccleaner and cleaned my registry. restarted. nothing.

Can anyone help? :) Thank you!

Luigi

Edit: Didn't want to sound like an idiot :)
  • Former Member
    0 Former Member over 10 years ago
    Luigi,

    I'm sorry to hear the installer isn't working for you.

    Try the following:

    #1 Make sure you uninstall VIRB Edit.
    #2 Install the newest version. You can download it from http://www8.garmin.com/support/download_details.jsp?id=6591.

    If that is still not working (which is likely) can you send us the log file from the installer? You can find it here: C:\Users\{YOUR USERNAME}\AppData\Roaming\Garmin\WebUpdate. There should be a SetupLog.txt file in there.

    You could also try this to fix the installer: http://www.tomshardware.com/answers/id-2003226/fix-corrupt-windows-installer.html.
  • Former Member
    0 Former Member over 10 years ago
    Similar situation

    Not only the new one does not work
    the old one has to be removed to install the v3.1.0

    Now both is gone

    Garmin can you guys do something right for once or leave a backup ?

    How bout posting where to download the older version while you play with the new one and stop launching new updates till its fully tested
  • Former Member
    0 Former Member over 10 years ago
    Same issue here

    I agree, I'm seeing exactly the same issue, install appears to be working ok, says it will take a few minutes to install then NOTHING. No software, no disk activity, no error/progress messages. At this rate I'll be returning the VIRB for a refund and buying a GoPro instead.

    GARMIN - Sort this out, this must have been an issue since the launch of 3.1.0 It needs fixing ASAP
  • Former Member
    0 Former Member over 10 years ago
    Here is the data from my setup log

    Luigi,

    I'm sorry to hear the installer isn't working for you.

    Try the following:

    #1 Make sure you uninstall VIRB Edit.
    #2 Install the newest version. You can download it from http://www8.garmin.com/support/download_details.jsp?id=6591.

    If that is still not working (which is likely) can you send us the log file from the installer? You can find it here: C:\Users\{YOUR USERNAME}\AppData\Roaming\Garmin\WebUpdate. There should be a SetupLog.txt file in there.

    You could also try this to fix the installer: http://www.tomshardware.com/answers/id-2003226/fix-corrupt-windows-installer.html.


    [2015-07-27 10:29:40 (UTC-05:00)] | Starting Setup
    [2015-07-27 10:29:41 (UTC-05:00)] | Operating System: Windows 7 Service Pack 1 64-bit
    [2015-07-27 10:29:41 (UTC-05:00)] | Language: English (United States) (ENG)
    [2015-07-27 10:29:41 (UTC-05:00)] | OS Required: 7 SP0(610)
    [2015-07-27 10:29:41 (UTC-05:00)] | OS Detected: 611
    [2015-07-27 10:29:41 (UTC-05:00)] | Media Player Version found:12,0,7601,17514
    [2015-07-27 10:29:41 (UTC-05:00)] | MediaPlayer 10+ Installed
    [2015-07-27 10:29:41 (UTC-05:00)] | ==Welcome Dialog==
    [2015-07-27 10:29:43 (UTC-05:00)] | ==EULA Dialog==
    [2015-07-27 10:29:46 (UTC-05:00)] | ==MSI Dialog==
    [2015-07-27 10:29:46 (UTC-05:00)] | Install Directory: C:\Program Files (x86)\Garmin\VIRB Edit\
    [2015-07-27 10:29:46 (UTC-05:00)] | Error deleting VIRB Edit directory.
    [2015-07-27 10:29:46 (UTC-05:00)] | System.UnauthorizedAccessException: Access to the path 'C:\Program Files (x86)\Garmin\VIRB Edit\Fonts\Furore.ttf' is denied.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.InternalDelete(String path, Boolean checkHost)
    at Garmin.Install.Utilities.DeleteDirectory(String target_dir)
    at Garmin.Install.Utilities.DeleteDirectory(String target_dir)
    at Garmin.Install.Utilities.RemovePreviousVirbEditDirectory()
    [2015-07-27 10:29:46 (UTC-05:00)] | Installing MSI VIRBMAIN.msi
    [2015-07-27 10:29:46 (UTC-05:00)] | msiProperties: TARGETDIR="C:\Program Files" LANG=ENG
    [2015-07-27 10:29:50 (UTC-05:00)] | MSI return code: Success
    [2015-07-27 10:29:50 (UTC-05:00)] | reinstall msiProperties: TARGETDIR="C:\Program Files" LANG=ENG REINSTALLMODE=omus
    [2015-07-27 10:29:51 (UTC-05:00)] | MSI return code: Success
    [2015-07-27 10:29:51 (UTC-05:00)] | ControlMSI: code correct
    [2015-07-27 10:29:53 (UTC-05:00)] | BW - Completed
    [2015-07-27 10:29:53 (UTC-05:00)] | ==Finish Dialog==
    [2015-07-27 10:29:53 (UTC-05:00)] | BW - Switch page
    [2015-07-27 10:30:00 (UTC-05:00)] | Final Page, launching product...
    [2015-07-27 10:30:00 (UTC-05:00)] | Install Directory: C:\Program Files (x86)\Garmin\VIRB Edit\
    [2015-07-27 10:30:00 (UTC-05:00)] | Path to launch: C:\Program Files (x86)\Garmin\VIRB Edit\Virbedit.exe
  • Former Member
    0 Former Member over 10 years ago
    If the installer stops working for you, can you check if maybe the application got installed anyways?

    You can test this by going to the following folder: C:\Program Files (x86)\Garmin\VIRB Edit. Are there any files in there? If there are, is the a file named VirbEdit.exe? Does it run if you double-click it?
  • Former Member
    0 Former Member over 10 years ago
    Can you make the old version available

    What's the possibility of making the old stable version available?
  • Former Member
    0 Former Member over 10 years ago
    If the installer stops working for you, can you check if maybe the application got installed anyways?

    You can test this by going to the following folder: C:\Program Files (x86)\Garmin\VIRB Edit. Are there any files in there? If there are, is the a file named VirbEdit.exe? Does it run if you double-click it?


    The program did not install itself. I LOVE my Virb camera, but my computer wants nothing to do with the software.

    [2015-07-23 01:12:57 (UTC-07:00)] | Starting Setup
    [2015-07-23 01:12:57 (UTC-07:00)] | Operating System: Windows 7 64-bit
    [2015-07-23 01:12:57 (UTC-07:00)] | Language: English (United States) (ENG)
    [2015-07-23 01:12:57 (UTC-07:00)] | OS Required: 7 SP0(610)
    [2015-07-23 01:12:57 (UTC-07:00)] | OS Detected: 610
    [2015-07-23 01:12:57 (UTC-07:00)] | Media Player Version found:12,0,7600,16415
    [2015-07-23 01:12:57 (UTC-07:00)] | MediaPlayer 10+ Installed
    [2015-07-23 01:12:59 (UTC-07:00)] | ==Welcome Dialog==
    [2015-07-23 01:13:04 (UTC-07:00)] | ==EULA Dialog==
    [2015-07-23 01:13:06 (UTC-07:00)] | ==MSI Dialog==
    [2015-07-23 01:13:06 (UTC-07:00)] | Error deleting VIRB Edit directory.
    [2015-07-23 01:13:06 (UTC-07:00)] | System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\Garmin\VIRB Edit'.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.FileSystemEnumerableIterator`1.CommonInit()
    at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
    at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption, Boolean checkHost)
    at System.IO.Directory.InternalGetFiles(String path, String searchPattern, SearchOption searchOption)
    at Garmin.Install.Utilities.DeleteDirectory(String target_dir)
    at Garmin.Install.Utilities.RemovePreviousVirbEditDirectory()
    [2015-07-23 01:13:06 (UTC-07:00)] | Installing MSI VIRBMAIN.msi
    [2015-07-23 01:13:06 (UTC-07:00)] | msiProperties: TARGETDIR="C:\Program Files" LANG=ENG
    [2015-07-23 01:13:06 (UTC-07:00)] | MSI return code: InstallServiceFailure
    [2015-07-23 01:13:06 (UTC-07:00)] | reinstall msiProperties: TARGETDIR="C:\Program Files" LANG=ENG REINSTALLMODE=omus
    [2015-07-23 01:13:06 (UTC-07:00)] | MSI return code: InstallServiceFailure
    [2015-07-23 01:13:06 (UTC-07:00)] | MSI Error: InstallServiceFailure
    [2015-07-23 01:13:08 (UTC-07:00)] | **Application issue - exiting app...
  • Former Member
    0 Former Member over 10 years ago
    ran SFC scannow, and restarted. nothing. I cannot install ANY version of Virb Edit available.
  • Former Member
    0 Former Member over 10 years ago
    Installed but fails on running in Windows

    If the installer stops working for you, can you check if maybe the application got installed anyways?

    You can test this by going to the following folder: C:\Program Files (x86)\Garmin\VIRB Edit. Are there any files in there? If there are, is the a file named VirbEdit.exe? Does it run if you double-click it?


    When I run it, it loads and shows all the clips, but then Windows says there's a problem and the it gives this error report and offers to find a solution on the web or close.

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: virbedit.exe
    Problem Signature 02: 3.1.0.2
    Problem Signature 03: 558c1ad7
    Problem Signature 04: VirbEdit
    Problem Signature 05: 3.1.0.2
    Problem Signature 06: 558c1ad7
    Problem Signature 07: 174
    Problem Signature 08: 4a
    Problem Signature 09: System.NullReferenceException
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    It looks like there are some issues for sure in the new release. I am without any software to do my editing. Are there any alternatives? I did have someone with me that had the Go-Pro software and it works on my Virb MP4 files, but not his Go-Pro MP4's. I updated all my drivers recently and even my Bios. I think my install is getting further than most people in that I can get it to load and come up before it crashes. Help!
  • Former Member
    0 Former Member over 10 years ago
    Just put the old version back on

    Garmin clean it up or make the old version available