Virb Edit 3.1.0.2 doesn´t accept directx11 on WIN7

Former Member over 10 years ago

Hi,

my VIRB Edit Version 2.4.x works fine.
I´ve updated my VIRB Edit to Version 3.1.0.2 and now I cannot use it any longer: it tells me, that I need directx 10 or higher. I definitely have directx 11. The WIN7 is newly installed, too.

Some info of the dxdiag:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5470
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68E0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68E0&SUBSYS_04131028&REV_00
Display Memory: 4079 MB
Dedicated Memory: 1012 MB
Shared Memory: 3067 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: BenQ GL2450 (Analog)
Monitor Model: BenQ GL2450
Monitor Id: BNQ78A4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver File Version: ()
Driver Version: 8.692.1.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Has anyone the same problem, and perhaps a solution?

Regards,
Rainer

0 Former Member over 10 years ago

my VIRB Edit Version 2.4.x works fine.

Really???? :rolleyes:

0 Wongataa over 10 years ago

You state that Win7 is newly installed. Is it up to date? Make sure all Windows updates are applied. Have you installed the latest drivers for all the bits in the computer? If no do so.

0 Former Member over 9 years ago

Hi,

my VIRB Edit Version 2.4.x works fine.
I´ve updated my VIRB Edit to Version 3.1.0.2 and now I cannot use it any longer: it tells me, that I need directx 10 or higher. I definitely have directx 11. The WIN7 is newly installed, too.

...........

Has anyone the same problem, and perhaps a solution?

Regards,
Rainer

Did you ever find a solution?

0 Former Member over 9 years ago

Virb edit x windows 10

I appreciate the answer but the problem continues after making procedures sent by you guys of GARMIN.
I will report what happened:
1) did windows update 8 for Windows 10
2) after upgrading the Virb Edit presented the message when trying to play any video: virB edit requires a video card supports que deirectx 10 or higher to export videos
3) returned to the windows 8 and virB edit functioned normally
4) I received the answer of you and updated again for windows 10
5) did the procedures that you guys gave
6) the Virb Edit again presented the same message and does not work in the play videos

So, what should I do? Give up the windows 10?

0 Former Member over 9 years ago

Did you look for updated drivers on the graphics card vendor's website? This is usually AMD (for ATI cards), Nvidia or Intel.