Good day people. Have a problem with the virb elite i got for xmas. Been out with it a few times and on both occasions (on the bike) stopped and started the recordings using the big button on the side. Nothing unusual i hear you say. The orange/red light is flashing to say its recording but when i check the footage, only a couple of files will play and the others come up with a message, using VLC player, that it cant play the undf file. I have googled it and its an undefined file. The file extension in the properties reads (mp4)(MP4). i phoned garmin but only got out of them instructions to hard reset it and format the sd card, which any idiot can do. was even told to download the virb edit software even though i told them i was using a vista computer. So, my question is why do some files work and others come up as undf ?
Following on from my previous post, i have now tried the virb edit software on a windows 7 machine without success, i have tried a second and 3rd SD card with exactly the same results. To re-iterrate the problem. The Virb will record the first 2 files perfectly, around 3.4gb each, the 3rd and everyone after that have a file size but no data and come up as *.undf (undefined). This happens every time with whatever SD card is in, obviously a fault with the unit but has anyone else had the same problem ?
I have also checked using VLC, mediaplayer and quicktime, all with the same results, no data.
Product support are crap, only thing they come up with was to reset device and format card, brilliant. Anyway, have spent several nights trying different things and found that a Samsung class 4 card will record files albeit a bit ropey, a sandisk 32gb class 4 will record sweet FA, my sandisk 32gb EXTREME CLASS 10 will record up to about 8gb then everything after that is *.undf so today I bought a Lexar 16gb class 10 from Staples, low and behold, the cheapest of them all at £4.99 works a treat. Have just looked over 1hr 50 mins of footage on 5 different files and it worked fine. Not sure its worth going to 32gb as the battery will run out before it fills it. Going too try later just leaving the camera on till it fills the card and see what it's like.
Right, took a bit of digging but i have found out the root cause of the *.undf files. The problem lies with where you buy your products from, F***ing EBAY !. feel a bit of a twat but i bought my sd cards off ebay, except the lexar one that i bought in staples today. Just checked them along with a few others that i have. The lexar one unsurprisingly is fine, the sandisk extreme 32gb turns out to be 6.9gb, another 32gb turned out to be 1.9gb and the 8gb one was genuinely a samsung 8gb card, coming in at slightly under, 7.4gb. So the moral here is don't buy cheap sh*t off Ebay !
