Error Playing Video

Former Member
Former Member
VIRB Edit cannot play video from my brand new VIRB Elite.
Economy HD format (1280x720).
Windows Media Player plays them just fine.
Garmin, please help your loyal customer that just gave you a lot of money.


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System Information
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Time of this report: 4/23/2014, 07:10:54
Machine name: I7ALIEN
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M17x
BIOS: Ver A10 1.00
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
Page File: 6480MB used, 17697MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.


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Display Devices
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Card name: ATI Mobility Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68A0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68A0&SUBSYS_043A1028&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1013 MB
Shared Memory: 3082 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5443
Native Mode: 1920 x 1200(p) (60.001Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.250.18.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/22/2013 11:26:16, 1318552 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BE0-11CF-4777-3024BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68A0
SubSys ID: 0x043A1028
Revision ID: 0x0000
Driver Strong Name: oem152.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:13.250.18.0:pci\ven_1002&dev_68a0
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled