VIRB Edit does not export my videos - What do I do?

We've made a lot of progress since VIRB Edit 2.0 trying to make sure that Export works on as many PCs as possible. Unfortunately, there are still some export issues out there. This is what you can do.

Are you running the latest version of VIRB Edit?

You can always find the most up-to-date version at http://www.garmin.com/support/download_details.jsp?id=6591.

Is your graphics card driver up to date?

Make sure it is, old and faulty drivers will interfere with VIRB Edit video playback and export.

Are you running BitDefender or some other Anti-Virus software?

We've had several users report that export does not work if they have BitDefender (www.bitdefender.com) Anti-Virus software running. Try disabling your Anti-Virus software temporarily and see if that fixes export in VIRB Edit. For BitDefender, exclude VirbEdit from the Active Virus Control (AVC). Then export should work.

We've also had some users report issues with other Anti-Virus software. http://windows.microsoft.com/en-us/windows/security-essentials-download is excellent and free (and built-in in Windows 8).

Are you using videos from a VIRB device

We'd love for VIRB Edit to work with all sorts of video files. However, our main objective is to make sure it works with videos from VIRB cameras. If you do have trouble with non-VIRB videos, try setting the volume of your clips to 0, this has helped in some cases.

Try exporting from the Video Gallery, not from the Edit page

We've had some users report that Export works if they do it from the Video Gallery, but not if they export from the Edit page. We are looking into why that is, but in the mean-time, it's worth a try.

I get a warning about a 4GB file size limit, what's up with that?

On Windows 7 (not on Windows 8), the software we use to write video files has an unfortunate 4 GB file size limit. So if your video is too long, it will hit that limit and export will fail. To make matters worse, it will fail at the very end of a possibly very long export process. That is why VIRB Edit warns you that you might hit that limit. You can still attempt the export if you want to. To circumvent the 4 GB limit you could: a) make a shorter video, b) make a video at a lower resolution or c) upgrade to Windows 8. At 1080p, you should be able to squeeze about 25 minutes into 4GB.

None of the above is any help at all, I am running the newest version and I am using VIRB videos only, I swear!

Try another export, then locate the following folder on your hard-drive: C:\Users\{YOUR USERNAME}\AppData\Local\Temp\VirbEdit\{Latest Version of VIRB Edit}. For me, currently running 2.6.2 this would be C:\Users\FALAGAR\AppData\Local\Temp\VirbEdit\2.6.2.

There should be at least one file in there named something like: ExportLog1392221853.txt.log. Send an email to [email][email protected][/email], attach the log file(s) and let us know what kind of computer you are trying to use VIRB Edit with.

We are interested in:

Is it a Laptop or a Desktop?
Give us the model name if you can. (Something like "Lenovo Yoga 2 Pro", or "Dell Optiplex 990".)
How much RAM does your computer have?
What CPU does it have?
What GPU (graphics card) does it have and how much memory does that card have?

Be advised that video editing is a very computing-intensive task. So the faster your PC and GPU the better the experience will be. So exporting with a 4 year old netbook will probably not work very well.

0 RobCCC over 10 years ago

I just got hit by that 4GB limit while doing a test video of about 35 minutes at 720p. There's no way I'm going to put myself through using Windows8 (or paying for the privilege) just to get over a problem that belongs in the FAT32 days. Can't you please get the encoding library you're using fixed?

Also; I wasn't warned beforehand, the opening post suggests I should have been?

0 HiranthaChandrasena over 10 years ago

anyone can tell me why time laps VDOs file sizes are two small and what kind purpose for use time laps VDOs, thanx

0 AlexMartin_1 over 10 years ago

i'm running into a slightly different problem. i can export most videos just fine. i can put two trimmed segments together at different speeds and export that. but if i have more than 2 trimmed clips all in one video it will export to 100% and then fail to finish. its possible i need to wait, but my experience has been once it hits 100% the thing finishes quickly.

it has somehting to do with multiple trimmed clips. i can export multiple untrimmed clips and worked just fine.

i have a VIRB elite and am running a pretty nice 2 year old alienware laptop.

anyone have thoughts on multiple trimmed clips?

thanks

0 HiranthaChandrasena over 10 years ago

If possible to get from Virb (not elite) by what I recorded VDO clips from frame by frame images, pls help....

0 FALAGAR over 10 years ago

If you are having issues with export on 2.5, please try out the 2.6 Beta: https://forums.garmin.com/showthread.php?99075-VIRB-Edit-2-6-1-Beta-is-available.

0 TOOFASTWEB over 10 years ago

I have a computer as follows:

GA-Z97X-Gaming G1 Wifi-BK motherboard
intel i7 4790k
Quad SLI GTX 295 GPU
16GB Corsair Vengance Pro
4x1TB Seagate SAS drives in RAID 10
Samsung 840 EVO 500GB boot / program drive
No Anti-virus except microsoft security essentials

Only use Virb elite cameras
Use Virb Edit 2.62

I get the same error message anytime I try to export at 1080p
I can export at 720 and 960 (at times)

0 TOOFASTWEB over 10 years ago

It isn't letting me upload my whole log file for some reason, so here is a portion of it

23:04:05: 9/10/2014***************** New Run ****************************

Creating resampler

23:04:05: ProjectClipReader: Video sample at 333666 duration: 333666

23:04:05: ProjectClipReader: Video sample at 333666 duration: 333666

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

23:04:05: ProjectClipReader: Audio sample at 0 duration: 232200

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

23:04:05: ProjectClipReader: Audio sample at 232199 duration: 232200

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

23:04:05: ProjectClipReader: Audio sample at 464399 duration: 232200

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

23:04:05: ProjectClipReader: Audio sample at 696598 duration: 232200

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

23:04:05: ProjectClipReader: Audio sample at 928798 duration: 232200

23:04:05: Passing sample to the resampler

23:04:05: Retrieving sample from resampler

23:04:05: Retrieving sample from resampler

23:04:05: Finished resampling

0 Lukasz_M over 10 years ago

Hi.
I'v already created a few videos from multiple trimmed, slowed, splited clips. I use 2 Virbs Elite and combine the recordings into one movie. I think I'v tried almost rverything The app offers even text, music and transitions and gps track replacement. And also got a problem twice with exporting the final video. A simple pc and app restart resolved the issue. I do it after my job is finished but before the export attempt.

0 KLILLEVO over 10 years ago

I get a warning about a 4GB file size limit, what's up with that?

On Windows 7 (not on Windows 8), the software we use to write video files has an unfortunate 4 GB file size limit. So if your video is too long, it will hit that limit and export will fail. To make matters worse, it will fail at the very end of a possibly very long export process. That is why VIRB Edit warns you that you might hit that limit. You can still attempt the export if you want to. To circumvent the 4 GB limit you could: a) make a shorter video, b) make a video at a lower resolution or c) upgrade to Windows 8. At 1080p, you should be able to squeeze about 25 minutes into 4GB.

I was going to buy a Virb Elite until I found out the Virb Edit software has this limitation. It is very unfortunate indeed that software released in 2014 still has the 4GB limit we were used to in 1997 with Windows 97.. :( I will never upgrade any of my computers to Windows 8 as it offers zero improvements and plenty of disadvantages.

It sounds like Garmin is using the Windows MFT MP4 muxer, which has this limitation. When I tested the Edit software I found that the resulting MP4 files did not play well in a couple of my media players, likely also due to problems in the Windows MFT MP4 muxer. How about moving to libavcodec/ffmpeg open source code? It's probably a bit of an effort, but really, most 1080p video files of any reasonably length end up larger than 4GB and would be well worth the effort, IMHO..

EDIT: Then I guess Garmin is also using the Windows MFT H.264 encoder, which I know from experience is horribly poor quality (and equally horribly slow), and that is probably why the the non-adjustable bitrate is set so high that the 4GB filesize is reached so soon. But I guess it's really the only option, as Windows provides this encoder for free (license included with Windows) and since Virb Edit is free, Garmin cannot afford the H.264 encoder license fee that for example x264 would have required. I would happily have paid a few dollars in addition to the $250+ for the camera to have the option for a faster better encoder and no 4GB filesize limitation.

Thanks for reading.

0 Former Member over 10 years ago

You correctly say VIRB Edit is for free, you don't have to use it when you have a VIRB (Elite).

On the other hand you can use VIRB Edit even when you don't have a VIRB (Elite) and don't want to pay for a video editing program that does overlays (any other free options?).

I think many (or all) Win7 users want the ban lifted.
As you say going to Win8 is no option... I'm waiting for Win9/10 to come available.