Can't export video version 4.2.3

Hi.
I've updated and just tried to export video and when you press export the screen comes up followed by a popup window saying "Virb edit has stopped working "
with a close program button at the bottom.

I've tried several clips but no joy. the files are on my C drive which has 145 gb of free space.

below is the info from clip board from the about page .

5fc505b5-9436-43ce-a50e-763f1bb8cd14

Thanks Jon

0 Former Member over 8 years ago

Hi.
I've updated and just tried to export video and when you press export the screen comes up followed by a popup window saying "Virb edit has stopped working "
with a close program button at the bottom.

I've tried several clips but no joy. the files are on my C drive which has 145 gb of free space.

below is the info from clip board from the about page .

5fc505b5-9436-43ce-a50e-763f1bb8cd14

Thanks Jon

You can try changing the Video Encoder and Decoder in the Settings then export again. Some PCs work better with different settings.

0 jthef over 8 years ago

Hi
Tried that no and difference. been working well until last upgrade. It crashes as soon as you press export.

0 Former Member over 8 years ago

Hi
Tried that no and difference. been working well until last upgrade. It crashes as soon as you press export.

Hi jthef,

What OS are you using (Win 7/10?)
Can you provide a Database Restore file so I can see if I can reproduce it? No need to provide any of your clips/photos, just a restore file (Menu > Back Up Database).

0 jthef over 8 years ago

Hi windows 7
not sure how to upload other file will try again later,

0 Former Member over 8 years ago

Hi windows 7
not sure how to upload other file will try again later,

Actually can you copy/paste any errors you see in the Windows Event Viewers instead?

1. Repro the issue then close the app
2. Type Event in the Start Menu search text box
3. Select "Event Viewer" > a Event View popup will display
4. Expand the "Windows Logs" folder in the left Event Viewer window
5. Select "Applications" from inside the "Windows Logs" folder
6. You should see atleast 1 Error at the top of the event list (center of the Event Viewer window). Copy and paste this error please.

0 jthef over 8 years ago

Log Name: Application
Source: Application Error
Date: 17/01/2017 01:56:05
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: I7-PC.rookwood.local
Description:
Faulting application name: VirbEdit.exe, version: 4.2.3.0, time stamp: 0x58545bb7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2199b5ed
Faulting process id: 0x1d04
Faulting application start time: 0x01d27064d7e06559
Faulting application path: C:\Program Files (x86)\Garmin\VIRB Edit\VirbEdit.exe
Faulting module path: unknown
Report Id: 1ad1b949-dc58-11e6-b5b6-fcaa14cdd6ed
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-17T01:56:05.000000000Z" />
<EventRecordID>40547</EventRecordID>
<Channel>Application</Channel>
<Computer>I7-PC.rookwood.local</Computer>
<Security />
</System>
<EventData>
<Data>VirbEdit.exe</Data>
<Data>4.2.3.0</Data>
<Data>58545bb7</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>2199b5ed</Data>
<Data>1d04</Data>
<Data>01d27064d7e06559</Data>
<Data>C:\Program Files (x86)\Garmin\VIRB Edit\VirbEdit.exe</Data>
<Data>unknown</Data>
<Data>1ad1b949-dc58-11e6-b5b6-fcaa14cdd6ed</Data>
</EventData>
</Event>