Here's a copy of my post made on another forum............. I am posting this here because of my frustration in not being able to start the Homeport programme and to alert Garmin on this issue.
If someone has a simpler solution to the one I have already received please let's have it as it may help others with same issue:
I'm having a problem as I cannot get Homeport to start/load.
Initially I downloaded the online software to my Notebook, HP started normally and seemed to work fine as I toyed around with it for a while which included loading the Vision chip from the 4010 and importing some Mapsource data.
Here's where it comes off the rails.....I also have a desktop PC so I wanted to use Homeport on both units however, when I loaded the software on my desktop (2nd) PC, Homeport would now not start on the Notebook but was working on the (2nd) PC.
Now I cannot get Homeport to start on either machine although there is the 34mb Homeport program appearing on both machines, so I removed the software, downloaded and re-installed Homeport again but it still won't start, the software is on my hard drive and the HP icon appears on the quick start but it just won't start.
I've contacted Garmin support, they suggested that I contact my local (Australian) support centre however they tell me they haven't even heard of Mapsource and will need to contact Garmin in the US for advice!
Any suggestions on how I can get HP to get going?
Thanks, Tony
Received this reply:
Tony,
I had the SAME problem on my laptop, several times. Not sure of the cause, other than something in it's database gets corrupt, and once that occurs you ned to remove HP completly, then re-install. FOLLOW THESE DIRECTIONS AT YOUR OWN RISK. BACKUP YOUR DATA FIRST!!!
To remove completely:
1. Control Panel, Add Remove programs, find Garmin Homeport, click Remove.
2. Now DELETE the Garmin/Homeport directories under Documents and settings\your_username\AplicationData\Garmin\Homep ort AND under Programs\Garmin\Homeport. If you see it anywhere else, DELETE IT.
3. Now the delicate part: run "Regedit", and delete any Homeport Keys in the registry: there should be 2, one under Local Machine\Software\Garmin\Homeport and the 2nd under CurrentUser\Software\Garmin\Homeport. Delete both of those keys.
4. Reboot
5. Re-install the Homeport install program. No need to re-download, just click on the file you downloaded already.
6. If you had data backed up already, do the restore and yoru back in bidness.
The same issue has occured to me a few times already. Runs fine, then I close it. Go to restart HP, and nothing happens. Click icon and notta. Check task mngr and notta. Do the above dance and it runs again. Obviously Garmin has a small bug somewhere...
good luck!
My Reply:
thanks for the advice, HP now loads perfectly. BTW I'm still waiting on Garmin support to ge back to me with their solution, only been over one week!!
Plus latest:
I was a little premature in my last post to say that it now loads perfectly, well it did....for all of two days and probably four start ups, now I've got the same problem and I'm getting a little sick of it now.
Surely there must be other people besides Bxxxxxxxxx and I with this issue?
Is it a Garmin HP S/W issue or a Windows issue or a machine issue??? I'm becoming quite frustrated and annoyed that I've got to go through that rigmarole again to get HP to load, again.
It becomes doubly frustrating when my local Garmin support tell me they haven't heard of Homeport, tell me they will contact Garmin in the US for a solution AND never call you back even after I make follow up calls to check on progress
I hope someone from Garmin is following this thread.
What say you all?
Tony
Any feedback will be appreciated.
Tony
