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REM Sleep not being tracked

Advanced Sleep - Your device didn’t monitor advanced sleep.
(REM Sleep is not being tracked - Everything else is)

1) I ALWAYS wear my device unless showering.
2) My device's heart rate monitor is on and functions well.
3) My device fits snugly but comfortably.
4) This is my only Preferred Activity Tracker.

All sleep cycles accept REM is being tracked. On some previous firmware updates (early 2018), REM tracking worked for a couple days, then stopped. This has not been the case with the most current updates. I have rebooted my watch, the app, and even reinstalled the app. This issue will not go away.

Again, everything EXCEPT the REM tracking works just fine.

0 1441306 over 5 years ago

Same here. Seemed like it started after update? Hard to say....

0 kristapsppp over 5 years ago

Same here with vivoactive 3 Music... is there some solution?

0 j_wardy over 5 years ago

it's still working on my watch with the latest firmware / GC. I have a VA3 non-music.

0 Alager412 over 5 years ago

So...weird thing. I recently got an update abut 1 week ago, I just purchased that Garmin two weeks ago, but whey I've noticed is, the initial sleep syncing does not show REM, but later in the day (about 1pm-5pm) if I look back at the app, the REM sleep will appear. So maybe the Garmin app/watch just needs more time to calculate/adjust your sleep to to REM sleep? When I first wore this watch however, REM would show up immediately with light/heavy, awake, and REM for sleep, so I am not sure why this recent update changed this?

0 Samer ghabra over 5 years ago

Me 2

0 6302837 over 5 years ago

Me too. However on the vivomove HR

Any help from the people at Garmin??

0 joebushey over 5 years ago

I'm having the same issue. It would be nice to see a response from Garmin.

0 seilogramp over 5 years ago

For those experiencing this issue, this should be reported to Garmin via their support site (phone, chat, or email) to get a case opened or have yourself added to an ongoing case number. Although this forum is useful for user-to-user assistance, it is not necessarily the best method for getting Garmin support involved and working on the issue.

0 kristapsppp over 4 years ago

For me after 1-2 weeks the problem disappeared and everything worked. It's hard to say why this is happening in the beginning.

0 9296835 over 4 years ago in reply to kristapsppp

I have no REM sleep detected

either