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Activities not tracking distance following 8.40 update

Former Member
Former Member over 7 years ago
Since updating to 8.40 activities aren't tracking distance. Time and pace are reflected but I can't get any distance. When I try to save the activities, the transfer to my phone now fails as it seems I can no longer maintain bluetooth pairing with my phone consistently. Also saving / discarding takes extremely long periods of time now... have seen it take as long as 2 hours when it used to be seconds.

Anyone else experiencing similar issues or have suggestions on a fix? Is it possible to downgrade firmware?

Thanks.
  • 0 over 7 years ago
    I had this very issue a couple of months ago. Eventually factory reset the device and its been fine since. The only other changes since have been I'm now using gps only (glonas off) and recently updated to 9.20.
  • 0 over 7 years ago
    I have Strava Segments disabled within the Garmin App - second week now and no problems both indoor and outdoor!
  • 0 over 7 years ago
    I have the same problem from one week. And the problem starts when i updated (for the first time) the strava segment.
    It's not the 9.2 version problem because I update software today.
  • 0 over 7 years ago
    For over 5 weeks now I have Bluetooth connection with phone switched off. Strava segments on, so I can still train them if I want. No issues since then.
    So I upload my runs/swims connecting the watch with the computer, not via Bluetooth with phone anymore.
  • 0 over 7 years ago
    .... any one know if this is working fine if I re enable Strava segments? Strava segments has been disabled for some time now...
  • 0 over 7 years ago
    I'm still having this problem, but corresponded with Garmin support on another method that doesn't involve a factory reset. This works as long as I only sync via the mobile app, and not via Garmin Express. My 735xt exhibits the same recording error whenever I do a full sync via Garmin Express. Here is what Garmin support sent and what has been a better option for me lately:

    It sounds like there may be corrupt user data in the device that is causing this to occur, so I would like to do a more in-depth removal of files with the device to see if this helps resolve your issue. I recommend syncing your device first using Garmin Express before doing this process if possible. To remove the files, make sure your device is connected to a computer with your charging cable, then go to Computer or This PC (if on Windows) or Finder (if on a Mac) and your device will show up as a removable disk drive. From here, please do the following:
    • Double-click on the device to enter its directory
    • Double-click on the GARMIN folder to open it
    • In this folder, please delete the contents in the following folders (if the folder is not present, just delete from the folders that are there)
      • ACTIVITY
      • APPS
      • COURSES
      • MLTSPORT
      • MONITOR
      • SEGMENTS
      • NEWFILES
      • REMOTESW
      • SPORTS
      • TEXT
      • WORKOUTS

    • Empty the trash can (Mac only)

    Once this is done, disconnect the device, then run a couple of activities to see if they save or discard quickly.


    Works for me. I just found this thread. They sent me another watch a while ago because of this problem and yesterday I encountered it again for the first time. :(
    I'm lucky this worked for me.
  • 0 over 7 years ago
    Works for a week, **** up again, delete the files again, REPEAT. Getting nowhere with the support team. Doing my head in now.
  • 0 over 7 years ago
    I have got exactly the same problem after syncing using Garmin Express for the first time in ages. Not recording distance, so annoying as live segment were coming up and I should have recorded 3 PR's but of course the activity file has not been created. I kept trying to reset the device as I was running, it kept freezing if I tried to save or resume. It sounds from previous comments as if this is a serious and likely to be ongoing problem. Absolutely ridiculous situation that Garmin need to sort out now.
  • Former Member
    0 Former Member over 7 years ago
    We appreciate the continued discussion on this topic. A public beta has been posted that included fixes for issues related to GPS stopping during an activity or activities not/taking a long time to save.
  • 0 over 7 years ago
    Lets see if the latest beta (9.24) fixes the issue.