Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

645M cracked pinhole after 1.5 years

Former Member
Former Member over 5 years ago

Anyone have experience getting an out of warranty replacement? Seems crazy this part could wear out after just 1.5 years. Thanks for any helpful info!

  • 0 over 4 years ago

    My 645 music watch broke last night in exactly the same spot as shown in the photo. I was replacing the band which had gone bad. The first strap was fine but when placing the second band the piece snapped off. I was being so careful too. The plastic seems brittle. This is my third Garmin and I’ve never had issues with the previous models. I’m so disappointed.

  • 0 over 4 years ago in reply to Abritton

    I would contact Garmin, even if out of warranty, to see what they can do. If they can't help, then do what Former Member recommended earlier in this thread.

  • 0 over 4 years ago

    Go to Garmin Support Center and fill out the Garmin Online Exchange for the Forerunner 645 tool. I did that, my watch broke on a Friday, and I received a refurbished 645M by the following Friday.

  • 0 over 4 years ago in reply to whlightnin

    I have followed the Garmin exchange tool and they will send out a replacement for £117. I did not complete the order as I am not prepared to spend a further amount of money to replace a defefective watch due to a design or material fault. Not helpful at all Garmin

  • 0 over 4 years ago

    I ended up selling my 645m before it broke. There is another thread in these forums with a lot of detail about this problem. It's clearly a design fault and replacing the watch is just delaying the inevitable again.

  • 0 over 3 years ago in reply to Former Member

    Vanessa40, do you still have the link to Facebook Garmin profile? Mine 645M band arms just broke, two of them! Thanks!