Lost Turn by Turn. Incorrect Distance to go Navigating a course

"Not sure what has suddenly caused Garmin to pop up with these good words... " Competition!

Same problem here, didn't notice till I recently did a few 50 -100 mile routes.

Does turning off, recalculate route help at all. Just did that, but can't test till weekend.

We are glad to hear you are happy with the Edge Expore 1000. I want to stress that we do care about our customers and the support we provide. When a product is not purchased from Garmin directly we recommend that the product be returned to the retailer it was purchased from.

This is unbelievable garbage. Garmin, you MADE the product!! If Amazon wasn't so generous in taking something back (10 months later), I'd be stuck with your crappy 820. What others have said here is true -- words about caring about customers are meaningless if not backed by hard action -- or, at minimum, hard information. I recently got Garmin's promotional email for Father's Day, listing a multitude of products, but no 820. I think they know they've got a failed product on their hands and are no longer promoting it, but rather than admitting it and trying to maintain customer loyalty, they do the exact opposite -- spout platitudes and make you jump through hoops to give them data, and then do nothing with it -- or do nothing that they tell us about (case in point, their ridiculously truncated change logs whenever a software update is released).
I'm pleased to say that my Amazon review of the 820 has now garnered 19 "helpful" votes and shows up on the first page when you search for the 820. I think this is the type of action that might actually capture their attention. But until they're willing to admit mistakes and/or problems, or try to make amends to their customers (REGARDLESS of where the unit is purchased), they have a long way to go. Wahoo and Hammerhead are on the rise.

Don't waste your time

Same problem here, didn't notice till I recently did a few 50 -100 mile routes.

Does turning off, recalculate route help at all. Just did that, but can't test till weekend.

I turned recalculate off and it didn't help. Over the more than 6 months of trying to get the problem resolved I tried plenty of combinations of settings. What was even more offensive was that Garmin asked me to carry out some tests for them and I was stupid enough to waste my time doing it. I thought it indicated they were doing something. Instead it was to keep me occupied and to delay me returning the unit.

What did help was seeing the package containing my 820 being carried to the courier van to take it back to the retailer for a refund. The response I have had from Garmin throughout the last six months of trying to get this problem resolved has been sickening. They clearly do not care in the slightest. Regrettably the only way they will care is when sales of their competitors take off and I'll do my best to help them learn that lesson.

Many of us have chased these issues around for years, it's complicated. If you want straightforward navigation Wahoo have nailed in a few months what Garmin might be getting around to, sometime. Difficult to believe Garmin are a GPS company, a physiology data mining company could be closer to it. The Elemnt/Bolt RideWithGPS solution couldn't be easier, plot your route, sync from the Elemnt, enjoy your ride.

It's likely there was nothing wrong with your 820, apart from it having a number of half baked navigation systems layered on top of each other. Figuring out which are active at any one time is a challenge. Lots of posts here explaining the details and solutions. Your time and money are worth more, check the alternatives, I have a drawer full of Garmin, I couldn't be happier with Wahoo. Best of luck, there are solutions that work.

or do nothing that they tell us about (case in point, their ridiculously truncated change logs whenever a software update is released

Trust me, those change logs are not truncated. They are really not doing anything else. The 820 has been dead in the water since the moment it came out.
There are major hardware issues they can never fix through software. Just some examples:

- The unit is extremely underpowered;
- The storage is way too slow;
- The touch screen is completely not suited for use on a bicycle computer;
- Major internal shielding issues, causing interference and therefore connections with power meters and other accessories to drop.

None of these issues can ever be fixed by software. Garmin know this. That's why they're ignoring the issues and not acknowledging them.

The reality is Garmin will never fix these devices. There are no developers working on the 820 anymore. If anything, they're working on a successor, an 830 or whatever, so the 820 can be taken off the market.

What I find sickening as well is that Garmin is not only shifting responsibility to the customers, but also to the retailers. The retailers trusted Garmin enough to sell their product. Garmin is the source of the problem and should take responsibility by offering full refunds, not the retailers.

It's amazing what a vile and disgusting company Garmin has become.

Has this issue been fixed? With the last software update I had a map update. Since then I've not had a problem. Unfortunately that doesn't mean there isn't still a problem with Navigation.

On the 9th June I rode a 66mile route and it worked perfectly. Even with an "off course" coffee stop with the device powered down and later a detour of a couple of miles "off course" due to a road closure.

On the 14th June I rode a 102 mile route. A couple of "off course" moments and a power down coffee stop at about 40 miles was handled fine. A second coffee stop and power down at 70 miles seemed to confuse the 820 and it missed the first couple of turns when I started as well as giving incorrect turn advice (relating to the start of the course). I thought it was up to the old tricks - then it picked up the next turn and worked flawlessly to the end.

Are others still getting this problem? Was I just lucky? I'm hoping the mapping update fixed it but I'm not sure as Garmin don't claim to have fixed it as far as I know.

Nick

I received the map update as well.

Did short ride 30+ miles went off course, then course found and TBT worked.

Hopefully someone can do a long ride and post results.

I did a 55 mile ride last weekend with the 8.00 FM, not sure if I have the latest maps though, I'm on 2017.10. Anyways as usual did an out and back ride although our group doesn't take the same exact route back (about 80% is the same). The turn around point was at the top of a steep climb which up to that point the Garmin had be providing reliable turn by turn. At the top of the climb it told me to U-Turn as it should of then gave the distance to the intersection at the bottom of the street. Unfortunately this is the point it wanted me to navigate to the rest of the ride.

This has been my experience since using this device the last few months. Turn by turn will be flawless the ride out, but a little while after turning around it will get stuck on a turn point. Restarting the course has no effect. I have tried with .tpx and .gpx files from RWGPS. This weekend I will try with a course made in Garmin Connect to see if that has any different results.

I have tried with .tpx and .gpx files from RWGPS. This weekend I will try with a course made in Garmin Connect to see if that has any different results.

There's no magic in the format or the source of these files.

These files contain the same information: a list of track points.

The RWGPS files have the same data (*) and work the same.

The files from Connect and RWGPS won't have the same exact points but the differences don't matter. If one happens to works, it's a random thing.

The problem is buggy software on the 820 (not the file you are using).

(* Tcx files can contain course points but that doesn't matter either.)