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my new one edge 520 plus does not connect to windows 10 PC as mass storage device

anton_spb
over 4 years ago

Hi there,

I can see the device in Device Manager -> User-PC > Disk Drives -> Garmin Edge 5xx Flash USB Device. But no disk available in File Explorer, so I cannot work with files on the device.

It is only charging.

firmware version: 5.10

I tried couple of cables, including one from Garmin package.

Tried all appropriate actions from https://support.garmin.com/en-US/?faq=PsxSBlFqTL57tN38aI6m29

Tried to download and install Garmin USB drivers from https://www8.garmin.com/support/download_details.jsp?id=591#Instruct. My Windows 10 says that is not compatible with 64 bit OS version.

Tried factory reset as well.

Other devices including Garmin Edge 800 work like a charm with my PC

Please help, I need maps and routes on my device

  • 0 over 4 years ago in reply to aweatherall

    thank you. I just thought I missed something in the threads of the forum. Going to address it to Garmin support. Cheers

  • 0 over 4 years ago

    FYI, just checked my garmin with friend's old fashioned Asus laptop, guess there was WIndiws 7 - it connected as mass storage without issues using lap button pressed! 

    So the problem is Win10 USB driver cmpatibility with Garmin devices.

  • 0 over 4 years ago

    I have raised a ticket to Garmin support, but in the meantime found a solution: Windows 7 x64 installation on VirtualBox. These Win7 drivers work for me. Probably can be useful for somebody. Ride on.

  • 0 over 4 years ago

    I had the same issue with my girlfriend's refurbished 520 that she received from Garmin as a replacement when her original 520 croaked, but was out of warranty - I think they charged $50 for the replacement. I tried unsuccessfully using several usb cables. I had downloaded the usb drivers. I looked thru my piles of usb cables and found one that I got with an older Android phone that was used for data transfer. This worked when I held down the Lap button and connected to my computer. Maybe purchase a data transfer cable from Amazon or elsewhere - they are more expensive than a standard USB cable.