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Blue Halo Screen - Replacements?

FELIX405
over 4 years ago

So I have a blue halo screen and phone support confirmed that it needs a replacement.

Is it standard protocol that you first send in the old one before you receive the replacement unit? What are they expecting from me - that I ride without the unit?

vielen Dank für Ihre Anfrage.

Lt. unserem System haben wir noch keine Rücksendung Ihres defekten Gerätes in unserem Hause verbuchen können. Erst, wenn wir das defekte Gerät erhalten, senden wir das Austauschgerät zu. 
Haben Sie die Einsendung bereits vorgenommen? Wenn ja, haben Sie ggf. eine Tracking-Nr. für uns, damit wir die Einsendung nachvollziehen können?

This is the charming statement from Garmin Munich: "We will send you a replacement after we received the broken one".

  • 0 over 4 years ago in reply to craiggarnett

    We had two Edges replaced at the same time in May 2020. Fast exchange from Garmin Canada (4 days) but... they were delayed by UPS more than two weeks at the local hub (Brossard, QC) because the Covid : too many deliveries... We tried and learned RWGps application on our phones waiting for Edge.

  • 0 over 4 years ago in reply to MaxRower

    I did but to no avail.

  • 0 over 4 years ago in reply to camerauk

    You have been very lucky with Garmin UK!

  • 0 over 4 years ago in reply to MaxRower

    I have asked to garmin europe and the answer was No

    But i am asking for the replacement link

    So I think they dont offer this , or at least not in europe

  • 0 over 4 years ago in reply to krazyeone

    See above about Garmin UK. UK is still in Europe! :-)

  • 0 over 4 years ago in reply to FELIX405

    how long does it takes until Garmin is sending the link (I have received an email that soon I will receive an email) 

    "I have successfully booked your Garmin device in to be replaced under Order xxxxxxx and you will receive an email from Garmin with a secure link to complete this order which will be valid for 30 days. If you do not wish to process with this replacement then please disregard the email.

  • 0 over 4 years ago

    garmin has the worst assistance in the world. they kept my edge1030 (blue halo as well) for a whole month!!!

    a serious company says "sorry, the product has a problem, go to the shop closer to you and they will keep the old and give you a new unit". when this appen to toyota they don't say "ship the car to japan and we will send you another car in one month"...this is not serious.

    after that, when you call the customer service, they don't even understand what you are describing them. italian support has no employees who own an edge1030, they don't even know how to switch it on, they only have manuals, and if you need something not in the manual they say "ok, so send it to us, we'll give you a new one in a month" cause they're sure you will desist.

  • 0 over 4 years ago

    garmin has the worst assistance in the world. they kept my edge1030 (blue halo as well) for a whole month!!!

    a serious company says "sorry, the product has a problem, go to the shop closer to you and they will keep the old and give you a new unit". when this appen to toyota they don't say "ship the car to japan and we will send you another car in one month"...this is not serious.

    after that, when you call the customer service, they don't even understand what you are describing them. italian support has no employees who own an edge1030, they don't even know how to switch it on, they only have manuals, and if you need something not in the manual they say "ok, so send it to us, we'll give you a new one in a month" cause they're sure you will desist.