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Can't update firmware of a just purchased Garmin Swim via Garmin Express

I just got a stock Garmin Swim with a 3.0.0 firmware. It syncs well the data via Garmin Express and it is properly transferred to connect.garmin.com although the Garmin Express says that I have 2 Software Updates.

It says I need to click on the Continue and it will take around 3 min, but when I click on the Continue nothing happens. I click several times and nothing happens. Sometimes when I click on the notification bubble of the Garmin Express (Software update is available for Garmin Swim) I see the DATA TRANSFER and the FIRMWARE UPDATE 1/2 for a few seconds, but it goes away and nothing happens.

What should I do? I swim like a pro, so even the stock 3.0.0. firmware detects pretty well the stroke types/laps, but who knows if it would be better with the latest 3.60.

Please advise! ciq.forums.garmin.com/.../1439325.png ciq.forums.garmin.com/.../1439326.png ciq.forums.garmin.com/.../1439327.png

0 klumpeduns over 5 years ago

Had the same problem from 3.4 to 3.6. Solved it with an old version of Garmin Express 5.5.0.0. You have to switch of automatic update, of course. With this version 5 I could start the update. From my trial to get the update running with Garmin Express 6.. I also had the "connet to computer"-problem(*). The update ran only partly. With version 5 I could finish the update.
Good luck!

(*) see https://forums.garmin.com/forum/into-sports/swimming/garmin-swim-ab/54437-swim-stuck-on-connect-to-computer