955 Freezes

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Sunday I got out of battery, 0% so watch shutdown. Was charging for one hour after which I unplugged it and went outside, soon I realized watch was not turning on. Initially I thought watch did not charged but when I returned home as soon as I connect it the watch turned on and was 100%.

Stayed on and apparently working fine but, it froze during the night. I have video evidence of the watch not responding in the morning showing 22:56. After soft reset watch turn on apparently OK with 46% battery (battery drain while frozen pretty sure), after a few hours realized watch was shutdown, tried to power it on and it is in boot loop. It boot loops like 10 times maybe more and then stays off and I am not able to start the watch pressing power on button.

I was eventually able to turn on the watch with either when I plug it to the charger or USB in my laptop or / and if I long press power button for a while and then press power button again to start. Unsure which steps actually made the watch start.

Tried to look for some log file in the watch file system and found one saying "RTL Trap" around the time watch last boot loop / shutdown. Maybe related I do not know.

Found this meanwhile after watch "ended" boot loop and stayed off.

And this the "RTL Trap" I found before.

Decided to hard reset the watch yesterday to see if I get any improvement.

A few minutes ago watch was off when it still was supposed to have maybe 30% battery. Tried to power on didn't work, tried to plug to PC no response, unplugged and long pressed power on button and eventually it started booting up. While booting up, unexpected restart, second time it was able to finish the boot.

Will call support again. Going for a fourth 995 solar it seems.

Silly question: what are you using to charge the watch?

Original Garmin cable connected either to Laptop USB or Apple wall charger.

Given that you've had three watches go bad, the probability is shifting to it being a problem with something you're connecting them to.

I know a smartphone I had about ten years ago was broken subtly by a fake charger. It worked perfectly on 3G but stopped working on 2G. One of the chips inside didn't like the out-of-spec power and stopped working. Thankfully it was repaired within warranty.

First watch damage was on confirmed by Garmin Support it happens due chlorine damage on barometer sensor. I swim multiple times per week makes sense.

Second watch problem existed since I got it out of the box before even I connected it anywhere. Others reported same problem here in the forum, they are not using my charger.

I used the same charger over 2 years on my first 955, my girlfriend used the same charger currently on her 2 Garmin watches no problems.

Thanks for taking the time for trying to help. I appreciate it 

And also, each watch manifested different problems so the root cause being the same (the charger) is unlikely.

OK. Best of luck with your next replacement watch!

So another update. Since we recently got the 20.31 update I decided to give it some more time to see if my problem goes away.

It did not. At this moment the watch freezes every time I fall asleep, I know it looks crazy  . It happens even if I take a nap in the afternoon ... When I wake up it is freeze with the time that I fall asleep. Since now it is happening every day I was able to pinpoint the most probable moment it happens with some certainty.

Tomorrow I will call Garmin Support hoping the next watch is a good one.

Man... What are the chances... I just clicked enter on previous comment and I got 20.32 version notification in the watch... I clicked stat to install... It froze 

Force shut down and now I am struggling to make it start. It's frustrating