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Forerunner 935 faulty heart rate sensor

I have been having issues on and off for a while now where the heart rate sensor is not picking up my heart rate during an activity and defaults to just a resting heart rate of 55-60.

Has anyone else had this issue with the Forerunner 935 and any solutions?

I have tried the following and it hasn't helped so far:

- normal power off and on

- hard reset

- switch off wrist heart rate sensor in "sensors & accessories", hard reset and then switch wrist heart rate sensor back on again.

Below is an example of what I'm talking about. Any help would be greatly appreciated.