645M Freeze after FW 6.20

rubberduck21 2 days ago

In the morning I got software 6.20 for my 6.45M. As a precaution,

After the first sync over BT and mobile: FREEZE !!

Restart the clock. Now you can see how the battery power decreases 1% in 3 minutes

Reset to defaults, same issue

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0 Garmin-Blake 2 days ago

We would recommend you perform a hard reset (holding down power button until display shuts off) before restoring defaults and setting your device up again.

What is your device freezing on? A specific menu or task, or is this happening randomly?
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0 Jaypee58 1 day ago in reply to Garmin-Blake

In my case the watch always freezes after a training, when I saved the run and switch back to the normal display then after a while the watch stops and no button is accessible anymore. A hard reset helps but at the next training it is the same. about the battery drain I got no issues
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0 George 1 day ago in reply to Jaypee58

Are you sure you are doing a hard reset? A soft reset is holding the power button until the device goes off and then pressing again to restart. A hard reset can take a couple of hours by the time you're finished and is completely wiping the device and starting from scratch with all settings www8.garmin.com/.../GUID-1D4D7BAD-1F1A-4EBC-9C74-8D75CCBBF950.html. If this doesn't work, you'll need help from Garmin support to re-install the firmware and if that doesn't work he device should be returned.

You may not have to go as far as doing a hard reset. Others have found the freezing issue fixed by deleting your FIT files. See here support.garmin.com/.../
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0 Jaypee58 1 day ago in reply to George

So I just did a soft reset.

Now I deleted (saved) all the FIT files and will see how it works for the next training, but I also read that deleting those files was no permanent solution it freezes again after a couple of trainings. I will see and give report.
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0 Jaypee58 1 day ago in reply to George

So I just did a soft reset.

Now I deleted (saved) all the FIT files and will see how it works for the next training, but I also read that deleting those files was no permanent solution it freezes again after a couple of trainings. I will see and give report.
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