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Forerunner 45plus heart rate zones all say 195-195 and alerts at 65535

Brand new forerunner 45plus

I tried setting manual zones in the connect app, but when I try to set up alerts all zones say 195-195bpm. I've tried resetting to default and back, turning the watch off/on etc, syncing and resyncing etc.

Similarly, whilst on a run I will get periodic alerts that my heartrate is 65535 despite what seems to be an accurate reading on the data screen.

Edit: on further inspection, the zone _alerts_ are fine, it's just the subscript on the setting screen