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Touchscreen Issue Update

KLPlatt
over 1 year ago

Hi all,

I recently purchased the forerunner 265s. Yesterday the touchscreen stopped working. I believe it was after the automatic update to version 16.17. I tried using the Garmin help, but they gave up after trying a few things (including a soft and hard reset). Has this happened to anyone else?

thanks! 

  • 0 over 1 year ago in reply to 3928946

    Great! This worked for me.. thanks for sharing.. now touchscreen is working again.. 

  • 0 over 1 year ago in reply to Jun

    Still no luck, after multiple resets, power off/on, etc. 

    Yesterday when I put it on after work it seemed on but I had no HR until I checked it later and had to revive it. Battery was at 35% so it wasn't power. 

    It was the same thing. Dark and unresponsive display until much fiddling. The difference this time is that it appeared to have turned itself off. 

  • 0 over 1 year ago in reply to 3928946

    This worked for me aswell, thank god! 

  • 0 over 1 year ago

    I am the same

    Uk based, watch is 4 days old

    Power cycle and settings do not work

  • 0 over 1 year ago

    May I have permission to reach you via email? Yes

    In which country are you located? UK

    Does the touch function work on occasion, or not at all? Not at all

    Does power cycling the device make a difference? No

    Does toggling Touch off/on make a difference? No

  • 0 over 1 year ago in reply to 3928946

    Can confirm this worked for me as well.

  • 0 over 1 year ago in reply to Garmin-Sierra

    1. You can contact me

    2. I am located in Austria

    3. Touch does not work at all

    4. No, power cycling has not made a difference

    5. Toggling touch on and off has not made a difference (during activities as well as in general)

  • 0 over 1 year ago

    Hi, I’m from Germany and did find the solution in another forum:

    “A bit of a search on Garmin Forums showed that others were having same problems with one bit of advice being to connect the watch to a PC running Garmin Express. I've just installed that and connected my watch. It showed everything as up-to-date with no further updates available BUT when I then disconnected the watch it said there was an update to install and on reboot the watch said something like "we're updating your touchscreen software". Touchscreen is back ... for now at least.”

    greetings, Mia

  • 0 over 1 year ago in reply to 6815495

    Tried this myself, and touch screen has been restored. I note that the version number for the software has not changed. 

  • 0 over 1 year ago in reply to Garmin-Sierra

    I’m also having some issues with my 265s. 
    1. Yes you may contact me via email. 
    2. I’m in the UK. 
    3. Touch function works majority of the time but sometimes stops. 
    4. Turning off and on seems to resolve, until next time. 
    5. Haven’t tried this as it works most of the time. 

    I’ve woken in the morning to a black screen a few times over the last week or so. No buttons or touch screen give any display. HRM is illuminated so I know the watch is on. I then have to turn it off and on. 
    Also had some issues with syncing. Heart rate details all visible on the watch but garmin connect has large sections missing.