My Neo 2T died, two weeks into its second year. No nothing, no resistance, no connectivity, but, howling ventilators.
I opened a ticket (PSC-146600) last monday, and exchanged by chat and mail all relevant information. A video of the machine, check of the power supply, as well as a copy of the invoice.
Since then, no reaction. Not even to my daily request for information.
I am very sad to see this lack of responsiveness by a brand that I always thought high of.
Jan