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My Vivosmart 4 stuck on Garmin logo

Hi there, my vivosmart 4 device stuck on garmin logo and reboot after 5 seconds.

I tried to plug it in my computer but garmin app can't recognize it because of the reboot. I ear the windows usb device connected song and the disconnected one 1 second after.

Is there a way to force the shut down ? this way I may can try to connect it to my computer to try a reset ?

Thanks !

  • The same

    I bought this watch two days ago and today the garmin logo appears and it does not respond.
    The mobile does not recognize it.
    I have tried to connect it via usb and neither.
    Any ideas.
    Thanks