Incomplete sync

My new Vivosmart 4 doesn't sync completely with the Connect app.

I do get a green dot and it does sync heartrate, steps, minutes intensive training, calories, and stairs. However, activities and other information do not sync, and the white sync circle never shows up. If I try force a sync on my watch, I get the message that I should open the app on my phone. GPS also doesn't seem to work and if I change any settings for my watch in the app, that is also not synced.

The only way to get the other information to sync that I found is to remove the device from the app and reconnect it, but that is not a very good solution.

Does anyone have any suggestions?

Parents
  • here's only my opinions from my experience.. 

    i always do twice sync.. 

    first from my band..  uploading data from band to phone/ garmin connect mobile app. 

    second from my phone,  let the app also sync data from app to garmin server. 

    sometimes,  after second sync,  i see my deep sleep increase or decrease. i just think that maybe there're some data need to be processed in server before it shows in app. 

    if we don't want data to be processed in garmin server,  try in tab "insight".. data and privacy,  opt out..  but some data will not be displayed 

    i know that this seems ridiculous.. they should made one sync completed for all. 

    second for your problems, what phones do you use? i use android,  and i think newer garmin connect mobile app has many bugs.. was designed for newer models and does not care about older device. i also made a thread in garmin connect mobile for android for reporting this 

    now i still  use older version 4.19, which all settings works well for vivosmart 4

    regards

Reply
  • here's only my opinions from my experience.. 

    i always do twice sync.. 

    first from my band..  uploading data from band to phone/ garmin connect mobile app. 

    second from my phone,  let the app also sync data from app to garmin server. 

    sometimes,  after second sync,  i see my deep sleep increase or decrease. i just think that maybe there're some data need to be processed in server before it shows in app. 

    if we don't want data to be processed in garmin server,  try in tab "insight".. data and privacy,  opt out..  but some data will not be displayed 

    i know that this seems ridiculous.. they should made one sync completed for all. 

    second for your problems, what phones do you use? i use android,  and i think newer garmin connect mobile app has many bugs.. was designed for newer models and does not care about older device. i also made a thread in garmin connect mobile for android for reporting this 

    now i still  use older version 4.19, which all settings works well for vivosmart 4

    regards

Children