This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Incomplete Syncing

Since yesterday, my Vivosmart has only been doing partial syncs with my iphone. At the moment, it only syncs HR, steps, intensity minutes, floors, and calories. It no longer syncs body battery, activities, stress, sleep, or sleep pulse ox. I can see the unsynced data on the vivosmart, but not on the app or on Garmin Connect.

When the iphone app syncs with the Vivosmart, the progress indicator on the phone only moves a little. It doesn't sync the way it normally does, where the progress bar gradually moves around the circle. I don't get an error message after syncing, but it's obviously not syncing much of the data.

I tried un-pairing my watch from my iphone, then re-connecting it, but that didn't help.

Any ideas?

Parents
  • Problem solved by removing the device on the iphone, resetting the device using the "reset" command in the watch, then re-pairing with the iphone via the app. Garmin tech support very helpful in walking me through steps.

Reply
  • Problem solved by removing the device on the iphone, resetting the device using the "reset" command in the watch, then re-pairing with the iphone via the app. Garmin tech support very helpful in walking me through steps.

Children