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True-Up doesn't update steps on vivosmart 4 since last update

This morning, I went for a run with my forerunner 645. After that, I switched to my vivosmart 4 for the rest of the day. But my steps didn't sync - when I got to work I only had 200 steps according to my watch, whereas my Connect app showed 3926. Forcing a sync doesn't solve the problem, it's as if True-Up stopped working for the vivosmart. Currently at 4520 according to my vivosmart, and at 8646 according to Connect.
As I have been wearing the forerunner the past few days I'm not sure if this started after the recent update to sw 2.90, but it sure looks like it.

0 renton82 over 5 years ago

Is there any way to roll back to previous firmware?

0 Bullet over 5 years ago

Garmin support in sweden said gcm is the problem. All my vivo devices have same problem. Vivofit 3. Vivosmart 3 and hr. New version gcm out today but it did not help

0 wolf04 over 5 years ago

I have the same problem with my vivosmart 4. Data is downloaded to GCM and transferred to my fenix5x but differences are not uploaded back to the vivosmart 4.
At the end of the day my fenix5x has the same values as in GCM but the vivosmart has e.g. less steps.

0 fcsmobile over 5 years ago

Thanks a lot for creating this thread.

I was very surprised as well when I found that my Vivosmart 4 didn't get the true-up data from my Fenix 5X anymore since recently.
Now the good news is that since yesterday it does work again for me - without any firmware update etc.

So maybe it was an API problem which Garmin now fixed. I hope it keeps working reliably now :)

0 Bullet over 5 years ago

Same here. Works on all my vivo devices

0 poekie. over 4 years ago

Yup, works here again too!