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VM Style disconnecting during GPS connected activity

Hi everybody,

I just became owner of a VM Style. I got it yesterday to test and surprised me a certain problem I encountered and wanted to know if anybody had this too.

First I started the activity cycling with GPS connected.

During a cycling activity of 1 hour, I could control the music (Spotify), check HR and speed on watch from time to time,... but after 45 minutes, I noticed the screen went unresponsive.

Once I arrived back home, I found out that actually nothing from the activity had been recorded or transferred to the GC app. ... just in case: yes, my phone as all the time with me.

I didn't give a ticket to the guys of Garmin yet, because I want to give it a try again this weekend, but has anyone experienced something similar?

I use an Iphone 6s and Cyclemeter app in the background (I am not ready yet to let it go, ;). Garmin connect app was also active on the iphone, and "refresh in background" also allowed.

Thanks in advance,

Top Replies

Jordi over 4 years ago in reply to Alvo +1 verified

I actually found already what's was the problem. I even had it twice and in both situations was the absence of internet for more than 1 hour the problem. All this has got confirmed by other threads in…

All Replies

0 Alvo over 4 years ago

You should send ticket. I have a similar problem as you. Many times, during my activities, the distance stopped working, but the time was measured further. I use another tracker in my phone and it works properly.

+1 Jordi over 4 years ago in reply to Alvo

I actually found already what's was the problem. I even had it twice and in both situations was the absence of internet for more than 1 hour the problem. All this has got confirmed by other threads in the forum. Issue is +4years old as I could see, but still there. Here a link to the first thread which I came across and clarified enough for me.

I have no issues with this limitation and I think the watch may have a "buffer" of about 30 minutes without internet (no hard evidence, but a guess with my short experience on this). Afterwards it will freeze or continue working without having recorded in GC (I've had both outcomes).

.https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-ios/108946/using-connect-app-without-internet-access

0 Alvo over 4 years ago in reply to Jordi

I'm always online. Mobile data On.

The same activity :

0 Jordi over 4 years ago in reply to Alvo

I haven't experienced that yet... It looks like your GPS stopped communicating with Garmin.