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Vivomove hr not showing anything on led screen after update

I woke up this morning to a blank screen.. the watch is not damaged and I still received vibrations from alerts etc but I just can’t see a thing on my screen, I’m sure there was a notification about this when I opened my app this morning but I quickly shut it down without reading this as I was at work and wondering did anyone else get a notification or has this happened to them... can anyone help me out on how to fix it?

0 5521709 over 3 years ago

Hi. Did you find the way to fix it? I have same problem atm

0 7916885 over 3 years ago in reply to 5521709

I got in contact with Garmin and sent the watch to them.. the led had stopped working for some reason, they did not confirm why or how it had happened but they sent me a replacement as it could not be fixed. I now have a different model but I gave this watch to a family member and they have had no problems since.

0 Garmin-AmberD over 3 years ago in reply to 5521709

HI there! Is your screen completely black but still vibrating?

0 5521709 over 3 years ago in reply to Garmin-AmberD

Yes

0 Garmin-AmberD over 3 years ago in reply to 5521709

Ok, can you tell me where you are located?

0 5521709 over 3 years ago in reply to Garmin-AmberD

Colchester, Essex, England