Vivofit jr.3; all working correctly except the analogue clock face which will not display the correct time, where all the digital clock faces do!!!!

Vivofit jr.3;Bought for our daughter for Xmas.

All working correctly except the analogue clock face which will not display the correct time, where all the digital clock face options do!  

We have done all the known tinkering from checking for updates + refreshing (phone, app, Watch), getting the phone and watch to sync, disconnecting and turning off phone/app/watch (iPhone 11 and is correctly set up), changed the battery.... But no, the analogue still incorrect and showing a different time each time! And yes we need the analogue watch face to help our daughter learn to tell the time that way, as well as the easy digital way! Thoughts re the watch?  anyone else have the same issue?