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App kicks paired Watches (vivoactive 3 music)

I changed my phone to a Samsung A13 and now when I connect my watch to the phone it is always not paired.

I need to pair it every time, if I want to synchronize my watch with the phone.

The pairing works everytime, but the app does not save the paired watch and always tells me after some time, that no watch is paired with this phone, which obv there should be.

This is time consuming and annoying.

Is there a way to fix this?

0 hhasert over 1 year ago

see: https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/283174/repeated-bluetooth-pairing-codes-after-disconnecting-watch

In the long, long thread linked above, Garmin answered :

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Hello all,

We're following up on the report we received that after pairing your Garmin watch with your Galaxy A-series phone, you were continually have to pair your device again as it was losing its paring with the Connect app without any action taken on your part to remove it. We're pleased to announce that after Garmin worked with Samsung to identify this issue, fixes were released in the July system software updates for Galaxy A-series phones. Here is how to check for system software updates on a Samsung phone https://www.samsung.com/us/support/answer/ANS00077582/. If you continue to experience connection or other issues after this update, please start a new thread, or, for faster and more detailed assistance, reach out to your local Garmin Product Support team directly at Garmin Product Support. Thank you!