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Factory reset malfunction

Hello,

I tried to do a factory reset on my Garmin VivoActive 3 and this screen has been up for 60+ minutes. I tried a number of things from holding the power button to trying g to reconnect to Garmin Connect app but nothing makes this go away. I simply want to Factory Reset.

Picture included. Any help would be appreciated!

Top Replies

hhasert over 4 years ago in reply to 4879055 +2 verified

Remove it from connect and from bluetooth, there might be an old entry and factoty reset also resets the pairing.

All Replies

+1 hhasert over 4 years ago

I think it wants to be paired or communicate to connect ? You probably need to remove the watch from the phone in connect and bluetooth because the phone still has the old definition.

0 4879055 over 4 years ago in reply to hhasert

That's my thought as well but unfortunatelyI cannot get it to connect to my phone or my computer now!

+1 hhasert over 4 years ago in reply to 4879055

Remove it from connect and from bluetooth, there might be an old entry and factoty reset also resets the pairing.

0 4879055 over 4 years ago in reply to hhasert

I'll give it a shot, thank you!

0 4879055 over 4 years ago in reply to hhasert

It worked! Thank you hhasert!

0 hhasert over 4 years ago in reply to 4879055

You are welcome.Nice that you have a working watch again !