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Heart Rate Monitor stopped working

My Heart Rate monitor on my Vivoactive 3 has stopped working and no green lights shining - Ive tried turning off and on to reset but no joy with that.

What can I do about this?

Top Replies

9406325 over 3 years ago +4

I have this same issue. I've turned it off and on (more than once) It didn't help. My HR Wrist monitor is in the on position. I tried turning the broadcast on.. .Nothing. No green sensor lights…
8449572 over 2 years ago in reply to 7743410 +4

I am having the same problem! How did you finally solve it?
Gadams99 over 4 years ago +2

Go to settings then sensors and accessories and see if your heart rate broadcast has been shut off

All Replies

0 Gadams99 over 4 years ago

Go to settings then sensors and accessories and see if your heart rate broadcast has been shut off

0 6618776 over 4 years ago in reply to Gadams99

Gone to settings but can’t find sensors?

0 Gadams99 over 4 years ago in reply to 6618776

Once you go into settings it is the fifth option available just under watch face

0 6618776 over 4 years ago in reply to Gadams99

Thank you so much - all sorted

0 Gadams99 over 4 years ago in reply to 6618776

Perfect!

0 Keezinator over 4 years ago in reply to Gadams99

That did it for me....

0 vivottb over 4 years ago

Thanks. Mine was turned off. Any reason why it turned off? I did not do it.

0 71751dale over 4 years ago in reply to Gadams99

Thanks. This was helpful. Still don’t know how it got shut off?????

0 8682378 over 3 years ago

my heart rate monitor switched off too for some reason, it is all sorted now thanks

0 SallyRowntrreSmith over 3 years ago in reply to Gadams99

Thank you! That sorted me just now. Much appreciated.