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Is any chance that Garmin will exchange VA3 for 4 with this battery problems?

Former Member over 5 years ago

As I my VA3 is affected by this battery drain issue for last 2 months I'm closed to exchanging my unit for a new one and getting something different. I am just wondering if anybody thinks that Garmin will make an action to exchange VA3 for VA4 with coverage of difference on my side, or it's just not gonna happen?

0 pshare over 5 years ago

What I can tell you is that they have done something similar in the past.

The first Vivosmart had display problems and when it became apparent that they weren't isolated issues and the problem was pervasive, they upgraded those people to the VA1.

In this case, it's probably too soon to expect them to do the same unless the problem is found everywhere.

0 Former Member over 5 years ago in reply to pshare

Ok, so it means, that this is still not wide enough. But for me 2 months of awfull usage of this device is enough. I'm just afraid the new one won't be much better

0 pshare over 5 years ago in reply to Former Member

I think they would try firmware updates before doing something more drastic.

If it means anything to you, my VA3 typically lasts a week with HR and BT turned on and lots of notifications. I turn off the automatic display backlight as I really don't need it.

If I do GPS activities, it's typically for an hour and a quarter per day. I typically recharge with my battery level at about 25% every 3 days.

If you're in North America, I would telephone Garmin support. I find that they are generally excellent. I can't speak for other areas. Calling is better than emailing as emails typically get template responses. Even if they can't help you, the mere fact that you called about this gets recorded somewhere and eventually this can add up.

0 Former Member over 5 years ago in reply to pshare

Even before 2 months ago my watch wasn't performing so long, but it was at least for 4-5 days with trainings (hour and a half every 2 days). Now it's significantly below 2 days w/o trainings, sometimes even shorter. I've spoken with Garmin assistance, but they suggested to wait. I could exchange for a new unit, but they can't promise it would solve my problem. I understand that this is something unexpected, but such a long time to solve this is too long for me.

0 pshare over 5 years ago in reply to Former Member

Well, why not take them up on their offer and exchange the unit? Seems like they are being reasonable.

Like I said, there have been a few reports about battery life but not enough to say that it's a widespread issue. There's a good chance a replacement will solve your issue. If you contact them and before accepting a new VA3, you could ask if it's possible to pay the difference to exchange for a VA4.

If their previous offer was prior to the announcement of the VA4, things have changed and you can certainly ask.

0 Former Member over 5 years ago in reply to pshare

It was after VA4 was announced and they said it's not a plan to exchange from VA3 do VA4. I'll exchange that and see it if's any better. Thanks

0 Former Member over 5 years ago in reply to pshare

I went today to support to leave the watch for exchange - after 5 minutes somebody came to me with a new piece. I'm right now doing setup and will check if the issue is still valid.