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Garmin Customer Care

I am not very satisfied with the Vivoactive 3 due to the problems that have been mentioned in this forum many times. Nevertheless, I want to say publilcy a big "thank you" because Garmin solved an issue I had in a little less than an hour.

10:15 I am sending an e-mail to Garmin Europe notifying them that my 6 month old wristband has cracked where I clasp it for everyday wear.
10:19 Garmin asks for a photo of the wristband.
10:29 I send them a photo.
11:11 Garmin sends me an e-mail notifying me that they have placed a free of charge order (new wristband) on their system for me.

It is not about the money, I can afford a wristband, but I liked the fact that they were convinced only by one photo that I did not misstreat the wristband and accepted that it was a manufacturing defect.

0 Former Member over 6 years ago

cranton I guess Garmin customer care/support depends on the representative dealing with your situation. I've always had great support when I call here in the US. I have no idea where the emails go, but I've always found emailing Garmin to be extremely frustrating, except for the last time. I tore the rubber boot that covers and attaches my speed sensor to my bike wheel. I searched everywhere online trying to find a replacement, but I could only get one if I purchased a second sensor. I emailed Garmin inquiring where I could get a replacement boot and how much it would cost. Later that day, Garmin replied to my email with a tracking number for a replacement boot they sent me free of charge. I received it two days later.