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(Known Issue) GPS tracking totally wrong since 2 days

Former Member
Former Member over 4 years ago

Hi everyone,

i have the Venu since approx. 1 year. GPS tracking always works fine for me while running or cycling. Now since two days, the tracking is totally wrong. Although it has stable GPS connection, the saved track is totally wrong. Start and Stop do not match and the route is completely different from what i actually ran, sometimes nearly 1 km off in parts of my town where i definetly haven´t been to. Does anyone else have a similar problem.

My girlfriend has similar problems with her Vivomove 4.

Best,

  • 0 over 4 years ago in reply to klatez

    Cheers, looks like this is what's causing it Thumbsup

  • Former Member
    0 Former Member over 4 years ago

    I am unable to get a current cpe 

  • Former Member
    0 Former Member over 4 years ago

    I have also downloaded garmin express and still cannot get a curren Cpe 

    Can anyone help?

  • 0 over 4 years ago in reply to Former Member

    Not impacting everyone, but it is a system-wide issue impacting multiple device types, not only Garmin devices.

      Garmin - Chris said:

      On your watch, if you go to System > About and CPE shows Expired, please give 5 full minutes outdoors with no movement before every Outdoor activity. This is a workaround while our engineers get the issue resolved.

      We hope to have this issue resolved as quickly as possible and this issue is our #1 highest priority.

    • 0 over 4 years ago

      Me too, the shape of the activity looks ok, but there is a huge offset

    • 0 over 4 years ago

      I bought my Venu 24th December, and from 28th I have problems with GPS. At the beginning watch incorrectly calculated GPS altitude what caused on number of floors, now additionally I have problem with path accuracy. Do you think that problem with altitude is connected with error of GPS system? 

    • 0 over 4 years ago in reply to Former Member

      My CPE has updated to current overnight. Hoping this will help 

    • Former Member
      0 Former Member over 4 years ago

       I have Venu watch for over a week now. First running and walking activities were tracked very accurate but few days ago GPS gone mad and is no longer tracking my position. Today I got a 15 km error. I run 10km circle and my track is off my location and totally doesn't follow any of my running. And is recorded as a ten meters straight strack instead of 10km circle. Looking for any solution here on forum, but I have done all the steps sugessted (deleting REMOTESW folder, switching from GPS, to GPS+GLONASS or Gallileo - nothing seems to help and even made my case worse).  Is my device broken or are there any other solutions??

    • Former Member
      0 Former Member over 4 years ago

      I reset my watch to factory defaults yesterday and since then it worked, but it might also be caused by the updated CPE.

    • 0 over 4 years ago in reply to AndyC

      My too when I today connected Venu to wi-fi. Test run - perfect GPS track.