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Blue triangle in Venu Sq

My watch is stuck on blue triangle after attempt to connect with Garmin Express App. Tried the hard reset without success. Also unable to connect with mobile app any longer. Help needed.

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8218199 over 3 years ago in reply to Garmin-AmberD +1 verified

Hello! Sorry for the delay in response. I am located in Brazil. I wait your instructions on next steps related to warranty. Thank you!

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0 Garmin-AmberD over 3 years ago

Hello! Can you plug the device into the computer and hold the power button for 45 seconds. If this does not work please clean the contacts with rubbing alcohol then plug the device into the computer and unplug, repeat the plug in process 20 times. If this does not work please let me know.

+1 8218199 over 3 years ago in reply to Garmin-AmberD

Hello Amber. I tried both procedures and still my watch does not work.

0 8218199 over 3 years ago in reply to Garmin-AmberD

Hello. Still haven´t heard from you on next steps on this issue.

0 Garmin-AmberD over 3 years ago in reply to 8218199

If your watch is still stuck on the blue triangle, we would need to look into warranty options. Can you tell me where you are located?

+1 8218199 over 3 years ago in reply to Garmin-AmberD

Hello! Sorry for the delay in response. I am located in Brazil. I wait your instructions on next steps related to warranty. Thank you!

0 8218199 over 3 years ago in reply to Garmin-AmberD

Hello! Sorry for the delay in response. I am located in Brazil. I wait your instructions on next steps related to warranty. Thank you!

0 8218199 over 3 years ago in reply to Garmin-AmberD

Hello. Still did not hear from you on next steps.

0 Garmin-AmberD over 3 years ago in reply to 8218199

Hello! I will need you to call into 1800-8001020.