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Garmin Pay - Wallet is Empty

Hi, I've searched for and seen the reports from 2 & 3 years ago.

I have the same situation, After initially appearing to be enabled on my device I find my card is enabled in Connect and synced with my Venu2Plus but on pressing "wallet" I get the message " Wallet is Empty, Set up the wallet using the Garmin connect app. I've -

Deleted the card from connect & revalidated it. (still no card on the device)
Synced the device, turned it off/on deleted connect, reloaded it, and repaired my phone to the device (still, no card on the device though still present in the connect app)

I've only had the device a week and initially, I thought I had the card working but on each occasion, I presented it the card reader demanded I insert the card & enter the PIN, I did this on at least two occasions. Now I get the "Wallet Empty" message.

Can you please advise what further steps I should take?

Cheers

Top Replies

2920712 over 2 years ago +1

What worked for me (Venu 2 Plus) is the following:

1. On Connect: MyDevice>Venu 2 Plus >Delete device

2. On Venu 2 Plus: B.>Settings>Phone>Pair

3. On Connect: Garmin Pay>Get Started>…
9900534 over 2 years ago in reply to seilogramp +1 verified

Hi everyone, I have now meticulously followed this advice https://support.garmin.com/en-US/?faq=sz7wiQtWwU5XH4zqJQ0aV5&searchQuery=pay%20wallet%20empty

and successfully installed my card on the device…
6352244 over 2 years ago in reply to 9900534 +1 suggested

Ok this worked for me in a strange way.

I went as far as Step 2, and then I added a second card onto my Garmin Pay via the Connect app (a Revolut Virtual card).

For some reason, the 2nd card shows up in…

All Replies

0 8496366 over 2 years ago

Hello,

I went probably thru all the treads on the subject.

Devices: Garmin Venu 2s and samsung galaxy ff20 5g

The wallet worked for 3 days (one card was added) and then dissapeared from the watch

I've tried everything - adding 3 cards, reseting the watch, tuning off both devices, pairing, unpairing, uninstalling garmin Connect. Removing watch.... nothing worked.

I've thought that the watch might be damaged, but tried to connect it with galaxy note 10+ - the wallet works just like that.

Does anybody have an idea how to fix this? It's really irritating whole thing took me about 4 hrs.

0 9900534 over 2 years ago in reply to 8496366

This worked for me https://support.garmin.com/en-US/?faq=sz7wiQtWwU5XH4zqJQ0aV5&searchQuery=pay%20wallet%20empty

I followed the process meticulously (I had to complete all of the phases) allow yourself plenty of time.

Cheers

0 8496366 over 2 years ago in reply to 9900534

As I have written - it did not work for me. I've tried it multiple times.

0 DannyV92 over 2 years ago in reply to 8496366

Same for me since a couple of days. I tried everything:

-Restart watch
-Restart Phone
-Restart wifi/bluetooth
-Remove card then add again
-Remove watch from Garmin Connect, then add again and add the card
-Suspend card then unsuspend it.
-Detelete cache+data of app + uninstall, reinstall, add card

0 DannyV92 over 2 years ago

Same for me since a couple of days (venu 2 plus). I tried everything:

0 Dadou france over 2 years ago

Bonjour

J'ai le même problème

Pendant 1 an m'a carte figurait bien sur la montre, je change de carte et la nouvelle refuse d'apparaître dans le portefeuille.

J 'ai tout tenté

Reinstalltion de l'application

reinitialisation complète de la montre mais rien à faire la nouvelle carte n'apparaît toujours pas dans la montre.

0 brunetz71 over 2 years ago

Having a new watch and after hours of unsuccessful trials under sw 11.14, just installed sw update 11.16 and was able to fix "Wallet Empty" message on Venu2 Plus device.

0 6198878 over 2 years ago in reply to brunetz71

How did you update sw? I tried to do it with app Garmin Express, but it reports there are no updates. I have v11.14 too now.

0 brunetz71 over 2 years ago in reply to 6198878

There's an option on Garmin Express to sign up for Beta SW. After I opted-in, I received the option to update to 11.16

0 6198878 over 2 years ago in reply to brunetz71

Thanks. A couple of questions. Which region is your device? Did you opted-in for Beta SW on the website or in app?