We have found that in many instances, the added users have not consented to data uploads (a change that was made as a result of GDPR) which is preventing uploads and resulting in the X icon on the display. If you are experiencing this we would recommend the below troubleshooting steps.
1. Have these users ensure they have consented by going to this link and selecting Data and Privacy
- This can also be done by signing into the account from Garmin Connect Mobile
If you are still seeing this symptom please respond to this post with a detailed description of what you are seeing. We are also looking into why the original owner of the scale is seeing the X icon but still uploading data. Thank you for your patience and cooperation.