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Problems with Garmin Index Scale

Hi
I bought a Garmin Index Smart Scale, but after a week with trial and error Im still unable to get the scale to work properly.

I have a garmin fenix 3 watch with a synked and up-to-date Garmin Connect profile.

This is my step by step installation process:
- Adding the device at garmin connect
- paring phone/device with Bluetooth.
- Login on to wifi
- Making an account with name weight ec.
- Inviting other users (gf++)
... and then the installing is over...

The problem is that the tool symbol is still appearing on the index scale screen. If I step on the weight, it shows me the weight but not body mass++. No user account initials is appearing just the weight. Furthermore the garmin connect app doesn't update the weight... If I enter the 'device' section in garmin connect app, my Fenix 3 have a sync now symbol while the scale have a '?'. If I press the symbol it says: " setup was successful. Your device should automatically sync using wifi each time you use the scale".

So what am I doing wrong? Any thing Ive missed? How to fix it?

Tnx
?yvind

0 chunkywizard over 6 years ago

I suggest posting in the Index forum if you want people to look at your post

Paul

0 Jumanji over 6 years ago

Setup was so easy, I hardly remember the steps

The watch has no role here at all, all you need is a GC account and the GC mobile app.

Here is what I would do:

Delete the scale from Garmin Connect Mobile app
Factory reset of the scale
Turn on scale (tool symbol should appear)
Add scale in GC mobile app under devices and follow instructions.

0 Toffelhelt over 6 years ago

It seems to be very easy.. And none of those I know have this product had any problems at launch..

But yes, Ive tried to reset and reinstall the scale multiple times from two different phones. (iphone4 and samsung 8). Didnt help much though

0 inthesn0w over 4 years ago

not sure whether this is still an open question, but I haven't found any answers on similar questions. I had a similar problem and nothing seemed alright, however, I realized it is a phone who doesn't allow to make the connection established. I basically deleted GC app from my phone and installed again. All devices were found during a very first setup without any problem.