Garmin Australia support woes

I've had similar troubles to others (see quote below) trying to access new battery doors outside from outside USA

I contacted Garmin Australia 2 months ago (when the battery doors first became available). I had an email response that they would send me some, followed about a week later by an apology that they would be a bit longer, but were still coming when stock was available. When some time had gone by, I emailed an enquiry about progress, and was then told I would have to start over, with a voucher code to order them online (which I did on 18th July). Two weeks later, when I again emailed enquiring as to progress (the link in the order response email still showed my order as "processing"), I got a reply today stating that " this has not been processed due to an error as there is no Billing Details on the order." I have an automated response sent to my email address at the time I made the order (which I won't post here) which shows

my name
my phone number
my postal address
the total owing ($0 - because of voucher code)

... so clearly I provided all the necessary info at the time to complete the order, or at least contact me by email/phone/snail mail to correct any problems, but ... nada

I have just completed the same online order, again, and again have an automated email thanking me for my order (identical to the previous one - other than the order number) Will see how it goes this time

I will post update(s) here on progress.

I need not say that I am far from impressed by the whole fiasco

As many of you do, I have severe issues with my Vector3 pedals. And I was really hoping the new battery doors would cure my woes.

Only to find that Garmin Support in Europe (the Netherlands) is even worse than their hardware :mad:

On June 29th I contacted support through https://support.garmin.com/nl-NL/ describing my problems (updated the firmware to 3.5 etc) and requesting new battery doors. Other than the automatic confirmation of receipt I heard nothing. Nada. Zilch.

On July 20th I decided to call (early afternoon, well after lunch time) and was advised that the waiting time was "over 30 minutes". No thanks. Created another support ticket instead. But again, despite the promise of getting a response within two working days, no response at all.

So, dear Garmin USA, please advice what I should do next.

I am currently holding a pair of $1000 paperweights and to say I'm not pleased would be an understatement.

0 ianmiles over 6 years ago

2nd time around, my order for replacement battery covers went through, and the package arrived 6 business days later. I'm away from home, so I haven't checked the contents, but here's hoping its all OK when I get to install them

0 ianmiles over 6 years ago

[SOLVED]
Installed the new doors when I got home (used current set of batteries as voltage good on multimeter). 3 rides so far, no problems at all, no spikes, no sensor missing messages, no dropouts.

0 Former Member over 6 years ago

Have you had any further issues with the Vector3's?

0 ianmiles over 6 years ago

Have you had any further issues with the Vector3's?

Short answer no, more than 3000km without problems.
Slightly longer answer, I did have a crash which bent axle of right pedal --> six weeks with no pedals until Gamin Aust had a refurbished set available. Since I got replacement set, flawless performance continues ...